Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

The position has responsibility for client facing requirements gathering to capture as-is process and map to-be process vision in the areas of advanced automation and robotics. Exposure in the areas of Enterprise Architecture, customer digital experience, AI and machine learning will be beneficial. It involves identifying automation blockers and identifying automation enablers and articulating them to the client. The role is also responsible for producing process definition document (PDD) - a keystroke level process map to transition process into next stage of delivery and bringing understanding of business process/robotics to support development/testing during delivery.

Responsibilities:

• Interface directly with stakeholders and clients on daily basis

• Running workshops with stakeholder/client SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.

• Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization

• Present summary of findings to the client and walk them through to-be design of the automated process. Provide outputs for weekly due diligence updates with the client.

• Understanding the risks, assumptions, and dependencies associated with the process.

• Analyze business processes and identify areas of opportunity to implement RPA

• Work closely with development team to ensure requirements are accurately mapped and suitable for development.

• Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.

• Build, review, and own Process Definition Documentation

• Build, review, and own test plans and test cases, facilitate the gathering of test data

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• 4 years of experience in Business Process Analysis.

• Experience of working on projects using automation and robotic tools such as Blue Prism/Automation Anywhere/UI Path/Open Span

• Experienced with spectrum of offerings across basic automation to machine learning and cognitive RPA capabilities across client projects.

• Must have leveraged Customer Experience centric approaches such as journey maps, pain point identification & moments of truth to drive digital transformation initiatives.

• Must have experience in RPA / automation assessment work to drive key automation outcomes

• Desire to grow professionally in sales, high quality delivery and practice development realms.

• White paper authorship or publications are a plus.

• Project management experience a plus

• Visio or similar workflow documentation tool.

• Bachelor degree in Business Administration/Technical degree.

• Nice to have awareness of Devops,Agile,Scaled Agile Framework (SAFe).

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.