Job description

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.

As the GTRF Client Implementation Manager you would be responsible for implementing Receivables Finance and Supply Chain products/services. You would develop positive relationships with our clients to understand their goals and objectives to help meet their targets. If you are looking to enhance your experience in cross functional activities including implementation, integration, client support, operations, sales & product management, you should take a look!

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

What you may see on a typical day:

• Partner with sales to conduct scope/discovery meetings with clients to develop solutions and strategies that align with the client’s business and technical needs.

• Develop an Implementation Scope Document/Project Plan outlining clear scope of work with milestones, deliverables and timelines for internal and external partners, including clients.

• Ensure implementation scope is fully articulated and agreed with clients, project team and all key collaborators.

• Drive deals through the implementation process as quickly and efficiently as possible to enable speed to revenue realization.

• Run projects to meet the objectives as defined by the GTRF Implementation Scope Document/Project Plan.

• Act as a single point of contact for clients during the process. Take ownership, lead and supervise client issues/problems and work with the client and internal customers to resolve.

• Prepare Client Handover document and conduct a warm handoff to Client Service.

Requirements

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

You should apply if you have:

• Understanding of Global Trade and Receivables Finance (GTRF) products and services or other relevant industry expertise.

• Have some project management background, handling sophisticated and fast paced client projects.

• Excellent time management, planning and organizational skills.

• Strong focus on client experience and client success.

• Ability to own a high workload.

• Excellent analytical skills and attention to details.

• Ability to mobilize internal partners and resources to quickly understand and resolve client issues.

• Collaborative team work and partnership across various teams to ensure client success.

• Excellent interpersonal skills and ability to interact and build relationships with internal and external customers.

• Willingness to learn and adaptable to organizational change.

• Continuously look for innovative ways to improve implementation processing

• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

HSBC is one of the world’s largest banking and financial services organizations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. Our customers range from individual savers and investors to some of the world’s biggest companies, governments and international organizations. We aim to connect them to opportunities and help them to achieve their ambitions.