Fraud Specialist Golden 1 Credit Union 92 reviews - Sacramento, CA GENERAL DESCRIPTION: Analyzes fraud management processes to develop strategies to improve efficiencies for both the department and the credit union as a whole. Work to uncover potential fraud, including but not limited to; unusual behavior patterns, identity theft, account take over, skimming rings and other forms of organized crime impacting the credit union. Support the Fraud Management mission by conducting investigations, analysis and responding to fraud cases, identifying points of compromise and potential loss to the credit union. Communicates and interacts with members, law enforcement, branch/department personnel, and merchants, to provide assistance on all fraud and dispute matters. Develops and recommends strategies and rules to combat fraud and card compromises once detected. Ensures quality control and security of the credit union by the proper use and understanding of the card processing, check processing, ACH processing and deposit processing. Adheres to the Visa Operating Rules & Regulations and federal/state regulations including, but not limited to; FACTA, Reg. CC, Reg. E, UCC, and Check 21. TASKS, DUTIES, FUNCTIONS: Develop and recommend fraud rules and analyze suggested rules from processor to decline fraudulent transactions and track fraud trends. Identify, investigate, and respond to complex cases of unauthorized plastic card usage, patterns, or trends that may suggest a card compromise is underway and take steps to mitigate losses to the credit union. Research and update member accounts in all systems related to account and transaction history and item research, as required, to effectively identify and react to potential fraud. Make recommendations to leadership for closure on deceptive member accounts. Work at uncovering various internet-based cybercrimes including skimming and phishing, and respond accordingly to minimize losses, with reports to leadership, law enforcement, and recommendation to notify members as necessary. Follow current fraud trends and gather information via industry events, forums, and publications. Work with other financial institutions, law enforcement, and processors to identify and mitigate fraud in the industry with the goal to reduce losses to the credit union. Process reimbursements to member accounts as appropriate with notification based on regulatory requirements. Maintain knowledge of regulations and procedures that affect fraud management efforts of the department through emails, online resources, vendor classes, and procedure changes. Maintain monthly records of accounts closed and suspicious checks that have been identified. Identify potential losses and reports all of this information to department leadership in a timely manner. Oversees and administers the process and review of New Account Verifications by following up with Branches, Lending, Account Services, Call Center or Members as needed to verify identification. Closes accounts when verification is not provided. Acts as administrator and liaison with vendors for automated systems used to identify new account discrepancies. Makes decisions regarding schedules, account closures and terminations. Reports closure information to vendor risk rating networks. Maintain confidentiality of documentation and communications to and from members and vendors related to fraud. Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios. May act as system administrator to enroll new employees, perform user maintenance, and update or change system parameters as needed. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including FACTA, Reg. CC, Reg. E, UCC, Check 21, Bank Secrecy Act and Anti-Money Laundering laws appropriate to position. Monitor and prepare reports for leadership to ensure that department goals, standards, and time frames are met. Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. Provides relevant testimony and expertise at criminal proceedings. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff. EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum. Associates degree preferred. EXPERIENCE: Five or more year experience processing fraud and dispute claims according to Visa Regulations, similar/comparable claims and all other fraud related regulation experience with three years of investigating fraud. KNOWLEDGE/SKILLS: * Advanced knowledge of Visa Regulations and case preparations. * Ability to analyze and communicate regulation updates to team. * Ability to work independently on projects/tasks assigned. * Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. * High attention to detail with an emphasis on deadlines. * Strong oral and written communication skills, ten key, advanced PC knowledge of Windows environment, and filing logic; knowledge of Credit Union and Visa, products, services, policies, and procedures. * Must be dependable and able to work independently exercising sound judgment. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES/CERTIFICATIONS: Professional Certified Investigator (PCI) or Certified Fraud Examiner (CFE) desired. 5 hours ago - save job - original job Apply On Company Site * Fraud Specialist jobs in Sacramento, CA * Jobs at Golden Credit Union in Sacramento, CA * Fraud Specialist salaries in Sacramento, CA Golden 1 Credit Union Golden 1 Credit Union 92 reviews Golden 1 Credit Union is Californias leading financial cooperative and the sixth largest credit union in the U.S. With over $11 billion in... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume