Job Description

WHO WE ARE

Golden Customer Care's mission is to deliver a world-class experience to every single customer with whom we interact. We are the human touchpoint for some of the largest health, wellness and beauty brands online, and we take that responsibility seriously. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain high levels of customer satisfaction. We're growing fast, but our core values remain the same as when we were founded in 2010.  If you are results driven, ambitious, a creative problem-solver, have a positive energy, collaborative and team oriented, and a continuous learner we might just be the perfect place for you!

THE ROLE

The Customer Service Representative will assist customers with questions concerning products, shipping, billing activities on customer accounts.  This position takes calls on the phone queue and is expected to meet or exceed goals set in; quality assurance, number of calls taken, wait times, and length of call.  The ability to consistently deliver positive customer service is key.  We represent over 20 health and wellness brands. High level of teamwork and cooperation within the Customer Care Team is required to meet our customer satisfaction goals.

WHY YOU SHOULD WORK WITH US

Here at Golden Customer Care, we work in a lively, laid back work environment with a fully stocked break room for our employees to use. We pride ourselves in our incredibly diverse workforce. We intentionally strive to cultivate, create, and celebrate a rich, vibrant, and inclusive culture of belonging where our employees feel respected and empowered. We also offer:

• Competitive Hourly Rate.
• Employer-paid benefits (medical, dental, vision, life...)
• Matching 401K plan
• In-office CrossFit/Boxing gym with professional coaches
• Yoga and meditation breaks
• Casual, "no dress code" atmosphere and an open, inspiring office space
• Ongoing learning and development opportunities such as manager and employee development classes, mentorship program, and much more. 
• Regular celebrations and employee events
• Highly interactive work with a talented, diverse, passionate team
• UNLIMITED room for growth and results-based pay increases
• This position is remote, must live in Arizona.

WHAT YOUR DAY WILL LOOK LIKE

• Handle heavy call volumes. 
• Correct any errors on the customer accounts when encountered.
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests.
• Place orders for customers as requested.
• Track shipments
• Meeting occupancy goals and QA’s scores on each call.
• Supporting and back filling customer relations team as needed.
• Other related duties as assigned

IDEAL CANDIDATES WILL HAVE

• High School Diploma or GED
• Thorough knowledge of windows based applications and software programs.
• 2 years’ experience in Customer Service preferred.
• Working knowledge of call center systems and/or work flows.
• Strong oral communication skills.
• Takes initiative in problem solving.
• Organizes and prioritizes effectively.
• Detail oriented

EQUAL EMPLOYMENT OPPORTUNITY Golden Customer Care strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Golden Customer Care recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Golden Customer Care may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.