Job Description
What's in it for you as a Card Fraud Specialist:
- Hybrid position
- Training and ongoing coaching to learn highly desired skills for career development.
- Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
- Greater Good: 16 hours of paid volunteer time per year
- Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off
The Basics as a Card Fraud Specialist:
- Monday - Friday, 8:00 am - 5:00 pm
- Flexibility required - extended hours, based on company needs
What you'll do as a Card Fraud Specialist:
In this role, your primary purpose is to protect our members and the credit union from losses due to card fraud. The Card Fraud Specialist will investigate card fraud and proactively review transaction data and high-risk merchant types to mitigate fraud-related losses. This role will report fraud trends to management as well as identify resolutions to alleviate future losses to our members and the credit union.
- Review daily cardholder transaction reports or alerts on high-risk merchant types or other potential fraud-related merchant trends.
- Review statistical card transaction data for trends indicating potential fraud.
- Review transactions on Gift Card Fraud Report.
- Investigate card fraud submitted by members.
- Respond to fraud claims in a timely manner.
- Identify fraud trends and patterns and implement system rules to prevent losses.
- Submit and maintain all Card Chargebacks and Re-presentments.
- Prepare monthly plastic loss report.
- Perform research and provide member data in response to data breaches and card compromise events.
- Serve as primary liaison (vendor relations) to Visa Fraud Analysts and maintain all fraud-related card rules.