Merchant Fraud Investigator * * Job Tracking ID: 512446-655529 * Job Location: Atlanta , GA * Job Level: Mid Career (2+ years) * Level of Education: 2 year degree * * Job Type: Full-Time/Regular * Date Updated: October 30, 2018 * Years of Experience: 2 - 5 Years * Starting Date: ASAP Job Description: Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSkys technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time "apply and buy" technology. For more information, please visithttps://www.greensky.com. Position: Merchant Fraud Investigator Duties & Responsibilities: * Monitor real time queues and identify high risk transactions within the business portfolio. * Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks. * Identify fraudulent transactions and cancel them from further processing. * Resolve high risk alerts within the service level agreements to reduce potential revenue losses. * Investigate fraud claims and make decisions regarding their validity based on available internal and card brand policies and 3rd party data and in accordance with defined SOPs * Interact with banks and customers to validate information and to confirm or cancel authorizations. * Resolve customer issues within the scope of existing service level agreements. * Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. * Maintain fraud analysis models to improve efficiency and effectiveness of company systems. * Ensure confidentiality of all information collected during investigation. * Determine existing fraud trends by analyzing accounts and transaction patterns. * Identify system improvements to prevent fraudulent activities. * Recommend anti-fraud processes for changing transaction patterns and trends. * Recommend new software tools used for fraud detection, prevention and reporting activities. * Generate suspicious activity reports and risk management reports for Managers. * Handle escalated customer calls/inquiries * Answer phone inquiries from merchants and other banks pertaining to cases that have been worked * Maintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarks * Create clear, concise and compelling documentation to respond to inquiries from legal * Utilize BPMN process training. Shifts: Shifts vary, and cover hours from 8:00 AM - 6:00 PM, 5 shifts per week, Monday - Friday. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Investigators may be required to work on weekends. Location: Atlanta, Georgia Travel: Minimal, if any required Organizational: This position is a member of the Merchant Management team and will report to the Senior Manager, Merchant Risk. Experience and Skills: Required Skills & Qualifications: * Self-starter, works with some direction * Demonstrated effective time management and organizational skills * Sound judgment * Strong verbal and written communication skills and ability to communicate across various lines of business * Proficient with Microsoft Office, Excel and Word * Ability to work independently on routine, repetitive tasks and to handle multiple tasks simultaneously * Successful completion of background check * Strong Internet research skills Desired but not required Qualifications: * Knowledge of GreenSkys products * Bachelors or Associates degree from an accredited institution * Educational and/or professional background in credit or underwriting GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. We strongly encourage Armed Forces Veterans to apply If you are having difficulties with the application process, please click here