IN AN EFFORT TO REDUCE THE IMPACT OF THE CORONAVIRUS PANDEMIC,  GEORGIA’S OWN CREDIT UNION IS CLOSELY MONITORING THE SPREAD WHILE TAKING MEASURES TO PREVENT ANY POTENTIAL OUTBREAKS OF COVID-19, BY ENFORCING TEMPORARY TELEWORK FOR POSITIONS THAT WILL PERMIT.  WE ARE FOLLOWING SOCIAL DISTANCING GUIDELINES FOR OUR BRANCHES AS WELL AS MAIN OFFICE WHERE NECESSARY INTERACTION IS REQUIRED.  GEORGIA’S OWN WILL CONTINUE TO FOLLOW GEORGIA DEPARTMENT OF PUBLIC HEALTH (DPH) ALONG WITH THE CDC, AND STATE PARTNERS TO INCORPORATE THE MOST UP TO DATE GUIDANCE IN OUR PLANNING AND PREPARATION EFFORTS TO MAINTAIN THE SAFEST WORK ENVIRONMENT FOR EMPLOYEES & MEMBERS. 

THIS POSITION MAY REQUIRE YOU TO WORK REMOTELY. OUR PLAN TO ACCOMMODATE SHIFTING ROLES IS FLUID, AND THE ABILITY TO WORK REMOTELY IS A REQUIREMENT FOR ALL NON-MEMBER FACING RETAIL ROLES. 

SUMMARY/OBJECTIVE

Manage business technology infrastructure, applications, and processing hosted by the Credit Union. Provide innovative solutions for business needs to utilize hosted solutions, 3rd party solutions, and integration between all solutions. Assist as necessary in Business Unit projects for new system integration and/or system upgrades. Ensure business technologies are inventoried, documented, and maintain up to date releases while obtaining defined operating level agreements.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOLUTIONS DEVELOPMENT –

• Develop and promote business technology strategies and processes to decrease manual staff processes and reduce use of paper within the organization
• Facilitate process improvement strategies through the use of new and existing technologies
• Collaborates with a variety of internal and external parties to implement new technology solutions for the Business Units.

SOLUTIONS DELIVERY -

• Applications and Processing:

• Tier 3 Support for internally hosted applications

• Internally hosted applications

• Integrated 3rd Party Vendor hosted applications Point of Contact

• Escalation point for Vendor and/or End User Support for applications (remote only)

• Maintain latest releases and patches for all applications and underlying operating systems

• Ensure Operational Management tools are available and performing as required.

• Systems Admin and Hosting (includes all internally hosted physical and virtual systems, examples below)

• Staff Facing:

• Core (Internal Functions, MFA, etc)

• Communications (email/phone/contact center/chat/video/desktop sharing/fax/etc)

• GL

• Financial Suite Applications

• Collections

• CIF/NFS

• Print

• Reporting/DB

• Database Admin and Hosting

• Windows DC/DNS/DHCP/IIS, etc

• Document Management (Imaging/COLD storage/Intranet, etc)

• Help Desk Ticketing System

• Other systems

Member/3PV Facing:

• Core 3PV Interfaces (includes debit/ATM, Shared Branching, Online Banking, account/loan origination, bill pay, credit cards, check order, etc)
• Communication Applications (Audio Banking/email/phone/contact center/chat/video/desktop sharing/fax/etc)
• Marketing website

Automation and operations processing for business technologies.  Including, but not limited to:

• ACH Origination File Processing
• ACH Receiving File Processing
• Debit Card Plastic (One Time, Bulk & Embossing)
• Item Processing File Exchange
• Extract File Production and Delivery to all systems/staff/3rd Parties
• Import File Receipt and Processing from systems/staff/3rd Parties
• System to System File Transfer Automation
• Data Validation of Import/Export Files
• Canned Report production and storage
• Document Management processing
• Financial Ancillary processing (GL, Recon, etc)

Infrastructure:

Tier 3 support for internally hosted infrastructure and Vendor and/or End User Support

Management for Power/Air/Water/Physical Security, etc for credit union owned Data Center(s)

Management of Compute and Storage environments for credit union hosted infrastructure

Compute - physical server(s) and appliances (non-network appliances)

Storage - SAN and other disk based appliances (includes backup & archival targets)

• Backup, Archival, Replication, and Retention management

Monitoring of critical (Tier 0) non-network infrastructure to maintain assigned OLA’s of 99.9%

Maintain latest firmware and BIOS releases for all non-network infrastructure

Change control creation, presentation, implementation and transition to ongoing operations

Data Center non-network Infrastructure Lifecycle Management – asset inventory, receiving, imaging, deployment, cleaning, moving, maintain spares, decommission, destruction and disposal

Documentation of all non-network infrastructure related systems and processes

SOLUTIONS MANAGEMENT -

• Assist Security Engineers as needed to maintain a 99% critical security patch environment for all organization business technologies including end user workstations.
• Ensure standards and practices for Incident Response are upheld for end user devices as defined by management.
• Comply with policies and procedures and understand changes in requirements; maintain a thorough knowledge of policies and procedures and trends in the credit union.
• Ensure continuity of all business technology operations and processing meets defined technology recovery plan goals and objectives

Required Skills

COMPETENCIES

• Financial industry experience highly preferred.
• Works cohesively with teammates locally and in remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings. Help foster a work environment of trust, and openness.
• Ability to problem solve issues by taking ownership, understanding need for temporary fixes, with ability to implement permanent solutions.
• Strong verbal and written communication; listens to and supports team members and other employees.
• Follows directions and provides useful and relevant feedback.
• Ability to use good judgment when adhering to department and end user and/or member confidentiality.
• Generate new ideas, challenge the status quo, support change and use creativity to solve problems through a commitment to the use of innovative and modern approaches to work.
• Be proactive while remaining flexible and adaptive to the evolving needs of all Credit Union staff.

Required Experience

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 5 years’ experience in technology field required.
• Minimum Bachelor’s Degree or equivalent technology certifications (MCSA, MCSE, Server+, LPIC, RHCE, VCP6-DCV).
• Working knowledge with Linux/Unix environment.
• Expert working knowledge of Microsoft Windows server technologies (2012 and higher).
• Expert understanding working with virtualization technologies like VM Ware, Citrix, etc
• Experience with enterprise systems architectures and components like AD, DHCP, DNS, Firewalls, software deployment, etc.
• Working knowledge of network design, IP management techniques and encryption.
• SQL scripting for Oracle and MS SQL Server and mid-level DBA skills.
• Working knowledge of common scripting languages like VBScript, Power Shell, Java Script, Shell Script, etc.

PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 50 lbs. Clerical office duties on various forms of technology are required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

SAFE ACT Disclosure

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

EEO Disclosure

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

COMPETENCIES

• Financial industry experience highly preferred.
• Works cohesively with teammates locally and in remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings. Help foster a work environment of trust, and openness.
• Ability to problem solve issues by taking ownership, understanding need for temporary fixes, with ability to implement permanent solutions.
• Strong verbal and written communication; listens to and supports team members and other employees.
• Follows directions and provides useful and relevant feedback.
• Ability to use good judgment when adhering to department and end user and/or member confidentiality.
• Generate new ideas, challenge the status quo, support change and use creativity to solve problems through a commitment to the use of innovative and modern approaches to work.
• Be proactive while remaining flexible and adaptive to the evolving needs of all Credit Union staff.