Multi Service Banker Hancock Whitney 154 reviews - New Orleans, LA 70115
Serves as the "face of the bank" building relationships with customers
while performing financial transactions including paying, receiving, and
cash control duties; seeking to uncover financial needs, minimize loss,
reduce risk; and deliver accurate and superior customer service while
performing the following duties. Associate will spend 70% of their time
working in the teller work area and 30% of their time working on the
platform. ESSENTIAL DUTIES & RESPONSIBILITIES: * Assists with Branch
morning and evening duties to include opening & closing the vault,
working and locking the Night Depository, setting up Teller station with
supplies and cash, and balancing the Teller window &/or Branch, and
setting alarms. * Demonstrates quality customer service; greets
customer, uses customer name, makes eye contact, smiles and thanks the
customer for their business. * Explains, promotes, processes, or sells
the following: deposits, withdrawals, check-cashing, savings bond
redemption, 1099's (interest earned series E), credit card advances,
commercial deposits, money orders, travelers cheques, official checks,
and IRA deposits. * Able to process transactions accurately and
efficiently and in acccordance with established policy, procedure,
security guidelines, and federal regulations. Understands and follows
policies and procedures in completing transactions, minimizing
operational errors, and maintaining a proper work flow. * Adheres to
professionalism standards to include demeanor, dress, and station
orderliness. * Monitors and maintains control of cash. * Accurately
balances transactions daily. * Reviews transactions and alerts
management of suspected fraud, kiting, theft, or other illegal activity.
- Supports procedures for custody and control of assets and records to
ensure safekeeping. * Possesses intermediate knowledge of Hancock's
products and services in order to meet customer's needs and assigned
quarterly referral goals. Good understanding of both features and
benefits with regards to Hancock's products. * Assists in balancing and
loading the ATM, in instances where third parties are not involved. *
Assists in counting and balancing the Cash Dispense Machine, in
instances where one exists. * Handles customer requests for rates,
service charges, and account maintenance, including debit card
inquiries. * Performs account maintenance, such as change of address,
title change, and account type transfers. * Complies with all appicable
federal, state, and local banking and industry related laws and
regulations including but not limited to the Bank Secrecy Act.
Responsible for organizational integrity and business ethics as it
relates to this position, and communicating this commitment to any other
applicable associates. * Active participant in weekly Branch Sales
Meetings. * May function in a mentor capacity offering guidance,
leadership, and coaching to fellow associates while reinforcing policy
and procedure. * Attends weekly operational meetings conducted by the
Branch Operations Manager. * Compiles sales referral tracking daily
forwarding to Branch Operations Manager weekly. * Assists in handling
in-branch operational customer complaints from inception to resolution.
- Performs research work for customers regarding deposit posting issues
- Performs other related job duties and special projects as assigned. *
Incumbent is required to comply with all applicable federal, state, and
local banking and industry related laws and regulations including but
not limited to the Bank Secrecy Act. Minimum Required Education,
Experience, Licenses And Certifications MINIMUM REQUIRED EDUCATION,
EXPERIENCE, & KNOWLEDGE: * High School Diploma or general education
degree (GED) is required * Minimum of 1 year of experience in
retail/branch banking required * Sales and/or business development
experience preferred * Successful completion of pre-employment on line
Teller Assessment * Upon hire, successful completion of Teller training
including an exam is required for continued employment in this position.
- Registration with NMLS o This position requires National Mortgage
Licensing System and Registry (NMLS) registration under the SAFE Act of
- As such, upon active employment you will be required to either
register on NMLS or re-register and move your previous registration.
Your continued employment in this position is contingent upon successful
registration immediately after your start date and annual renewal of
your registration thereafter. In addition, information obtained during
the registration process may impact your employment. ESSENTIAL PHYSICAL
& MENTAL REQUIREMENTS: * Ability to lift/move/carry approximately 30
pounds if required to perform the essential job functions. If the
employee is unable to lift/move/carry this weight and can be
accommodated without causing the department/division an undue hardship
then the employee must be accommodated; hence omitting
lifting/moving/carrying as a physical requirement. Primary Location:
United States-Louisiana-New Orleans-TCHOP-Tchoupitoulas - LA Work
Locations: TCHOP-Tchoupitoulas - LA 5335 Tchoupitoulas St New Orleans
70115 Job Category: Branch Banking Organization: Hancock Whitney Bank -
Corporate Operations - Banking Operations Shift: First Shift Job Type:
Experienced Job Level: Individual Contributor Travel: No 1 hour ago -
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