Louis Dreyfus Company, a privately held firm involved primarily in the international trading and merchandising of agricultural commodities, is looking for a Customer Service Associate in the Winter Garden, Florida Office. The position requires a commitment to quality and service that exceeds our customer’s expectations, through training and having confidence and understanding of how to manage orders efficiently through our system.  The position will work with supply chain personnel and sales staff when required, in order to quickly and calmly respond to customer concerns, as well as being empowered to respond to issues within your area of control.   Specifically, this position will be responsible for (i) Performing order entry and scheduling for customers of the U.S. juice business, (ii) Inputting new sales contracts as instructed by Management (iii) Monitoring logistics and scheduling to ensure customers receive juice on expected pick up times; iv) Performing filing and administrative duties to support the juice business

Primary Responsibilities/Functions

• Assist with day to day customer relations and business activity in the juice business including developing relationships with customers and entering orders and contract pricings and payments
• Assist the sales team with reports including customer contract balances, price fixations, inventory levels and accounts receivable balances

Required Skills

The following are the required qualifications:

• Must possess good interpersonal and organizational skills
• Basic knowledge of order management procedures.
• Ability to cope with pressure of dealing with customer’s issues on a daily basis.
• Intermediate-level user of MS Office applications, specifically Word and Excel, and able to learn Company software, i.e., ImperialNet.
• Excellent communication skills including verbal and written to work well with customers and internal employees in a team-oriented environment; Ability to express self clearly and tactfully,

The following are the preferred qualifications: 

• Understanding over the road transportation and storage within the USA market.
• Knowledge of PeopleSoft

Required Experience

• Minimum 5 years’ experience in customer facing work environment
• Vendor/customer contact experience

Education/Professional Certifications/Licenses:

The following is the minimum qualification:

• High School Diploma or GED

The following is the preferred qualification: 

• Technical or Bachelor's Degree

***Louis Dreyfus Company provides equal employment opportunities to all without regard to race, color, religion, national origin, sex, sexual orientation, marital status, age, veteran status, disability or other classification protected by law.

The following are the required qualifications:

• Must possess good interpersonal and organizational skills
• Basic knowledge of order management procedures.
• Ability to cope with pressure of dealing with customer’s issues on a daily basis.
• Intermediate-level user of MS Office applications, specifically Word and Excel, and able to learn Company software, i.e., ImperialNet.
• Excellent communication skills including verbal and written to work well with customers and internal employees in a team-oriented environment; Ability to express self clearly and tactfully,

The following are the preferred qualifications: 

• Understanding over the road transportation and storage within the USA market.
• Knowledge of PeopleSoft