Job Description

TO APPLY FOR THIS OPPORTUNITY, PLEASE CLICK ON THE BELOW URL, THEN SELECT THE BLUE APPLY NOW IN THE UPPER RIGHT HAND CORNER**

HTTPS://RECRUITING.ULTIPRO.COM/HEA1016/JOBBOARD/83626BBF-A7BC-52FD-0CD7-00325CF23DA1/OPPORTUNITYDETAIL?OPPORTUNITYID=6E24DD37-C00C-4528-A1F1-48AF9EA14B3C

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. 

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

The Electronic Health Record (EHR) Support Specialist II will work as part of a small group of dynamic staff supporting the use of an EHR in a multidimensional agency with people at all levels of IT comfort and knowledge.  Strong skills in communication, critical thinking, and problem solving are paramount to success in this position, as is the ability to prioritize tasks and collaborate with others. The purpose of this position is to coordinate data maintenance and reporting in the agency’s Electronic Health Record (EHR). Responsibilities will include developing reports, collaborating on form development, and supporting development of procedures to ensure accuracy and completeness of records. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• *Develops reports for a mixture of ad hoc and routine uses to support agency- and program-level decision-making.
• *Develops forms to structure data input to the EHR.
• *Assists Quality Improvement Team in conducting routine quantitative and qualitative record reviews.
• *Assists EHR Support Team in resolving requests related to form construction or data quality to assure consistency of data across the agency.
• *Consults with programs on data collection and reporting requirements.
• *Assists programs in identifying strategies to record data in the EHR and to retrieve data accurately.
• *Coordinates delivery of reports developed with consultants, program evaluators, and other relevant stakeholders as needed.
• *Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• *Is dependable and punctual regarding scheduling and attendance.
• Is prompt and accurate in completing all required reports, statistics and other requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Performs other program related duties as assigned.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job are to be performed on company physical work site

                                                                                                                               *DENOTES ESSENTIAL JOB FUNCTIONS

  MINIMUM QUALIFICATIONS

• Experience using standard office productivity software tools
• Self-starter and critical thinker with experience troubleshooting and problem-solving
• Organized and systematic approach to task management
• Valid driver’s license/ acceptable driving record
• Associate’s degree or 2 years’ experience in a related field
• Knowledge of SQL or JavaScript preferred

COMPETENCIES

ADAPTABILITY- Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composure. 

INNOVATION – Generating original and creative solutions and improvements to work situations and develops new approaches to deal with problems and opportunities.  

ORGANIZATION TIME MANAGEMENT: Determines the appropriate allocation of time. 

TASK MANAGEMENT: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines. 

COMMUNICATION SKILLS-Understands that the most important aspect of communication is the act of listening and actively works to improve those skills. Speaks with confidence using clear, concise sentences and is easily understood. Produces well thought-out, professional correspondence to project a positive image of the business.  

CUSTOMER SERVICE- Interacts professionally with clients and associates at all times. Promptly responds to requests with accuracy and a courteous demeanor.  

TEAM PLAYER- Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals. 

CRITICAL THINKING - Uses appropriate skills to evaluate data, facts, observable phenomenon, and research findings in order to draw reasonable conclusions and discriminate between useful and less useful details for solving a problem or making a decision. 

PROACTIVE/RESOURCEFUL-Demonstrates the ability to foresee problems and prevent them by taking action. Utilizes analytical skills and a broad understanding of the business to effectively interpret and anticipate needs. 

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

(Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).      

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

TO APPLY FOR THIS OPPORTUNITY, PLEASE CLICK ON THE BELOW URL, THEN SELECT THE BLUE APPLY NOW IN THE UPPER RIGHT HAND CORNER**

HTTPS://RECRUITING.ULTIPRO.COM/HEA1016/JOBBOARD/83626BBF-A7BC-52FD-0CD7-00325CF23DA1/OPPORTUNITYDETAIL?OPPORTUNITYID=6E24DD37-C00C-4528-A1F1-48AF9EA14B3C

Company Description

Heartland Family Service is committed to building a culture that is trauma informed that values and celebrates a Culture of Inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. Join Our Team! The development of our agency parallels the development of the social work profession for more than a century. The success of our agency is due to the commitment and accomplishments of our staff. If you believe in Our Mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. All full-time employees of Heartland Family Service are eligible for the following benefits: (* Denotes all part-time employee eligible benefits) •Health insurance •Dental insurance (100% premium paid for employee only) •Long & short term disability insurance •Accidental death & disability insurance •Allstate accident plan •Life insurance •Educational loan assistance •Flexible spending account/health savings account •Tuition assistance •Retirement participation with agency match •Free parking * •Merit reviews * •Professional casual dress code * •Notary public * •Company discounts/offers * •Personal cell phone discount * •Professional liability insurance * •Employee recognition * •Training programs including attendance at the annual Staff Meeting * •Personal and professional ongoing training * •Career pathway planning * •Paid vacation * •Paid holidays * •Service awards * •Self-funded retirement plan * •Employee assistance program, for employee and family members *