Help Desk Technician Hilltop Holdings, Inc. 3 reviews - Las Colinas, TX Job Summary The Help Desk Technician provides first level IT support for all employees of the company. The position responds to incident tickets, email and phone requests in order to troubleshoot and resolve IT problems, escalating issues as needed. Essential Functions * Facilitate effective computer usage. Responds to incoming telephone calls and emails in a courteous and professional manner. Must build rapport and seek problem details from users while recording and tracking pertinent information. Acts as the point of contact for the IT department and back office operations. * Trouble shoots problems. Must be able to learn and retain techniques for resolving issues with computer hardware, software, IP phones, mobile devices, network, security and email problems. * Provisioning and decommissioning of users. May create and remove users in Active Directory and Microsoft Exchange environments. Works with file, print, application servers and workstation support. Also involves phone setups in a Cisco IP phone network. * Contribute to IT process improvement initiatives. Continually evaluates procedures and documentation to ensure concurrency. Participates in IT projects as requested. * On Call Duties. Must be able to support rotating on call duties for the Help Desk. * Problem resolution. Documents in detail what steps were taken to resolve the problem. Escalates problems as needed. Follows up with the user to verify the issue is resolved to their satisfaction. * Other duties as assigned. Job Requirements * High School diploma, general education degree (GED) or equivalent required; Bachelors degree, Associates degree, or IT related certifications preferred. * 2 - 3 years of experience in IT support role required? IT degree or certifications will be considered in lieu of some required experience, evaluated on a case-by-case base. Experience in banking or financial services industry preferred. * Familiarity with the use and operation of IT Service Management tools (i.e. KACE, Remedy, ServiceNow, etc). * Must have strong knowledge of and experience with current Microsoft Windows and Office products. * Ability to learn and retain knowledge of various systems, tools, and applications. * Excellent analytical and trouble shooting skills with strong attention to detail.

• Must have the ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a professional and mature demeanor. * Excellent time management and organizational skills. * Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of company employees. * Excellent customer service skills * Must be able to work rotating on-call shifts which may include evening and weekend hours. About the Company Our Vision Hilltop Holdings seeks to build a strong, diversified Texas-based financial services holding company through acquisitions and organic growth in Texas and the Southwestern U.S. The Hilltop Holdings family of companies employs approximately 5,400 people in approximately 475 locations in 45 states and the District of Columbia. Our Subsidiaries Hilltop Holdings has four operating subsidiaries: PlainsCapital Bank, PrimeLending, HilltopSecurities, and National Lloyds Corporation. PlainsCapital Bank pursues a community banking strategy in Lubbock, where it was established, as well as in the Rio Grande Valley. In the Austin, Dallas, Fort Worth, Houston, Coastal Bend, and San Antonio markets, PlainsCapital focuses on commercial and private banking. With $7.5 billion in deposits as of March 31, 2018 and 63 branches, PlainsCapital is the 6th largest Texas-based bank. A leading national mortgage provider, PrimeLending has been listed as a top 10 mortgage lender in the nation in purchase units since 2012. With more than 1,500 loan officers located throughout the U.S., PrimeLending is authorized to make loans in all 50 states and the District of Columbia. HilltopSecurities is the largest full-service brokerage firm headquartered in the Southwestern United States based on the number of financial advisors. The firm's areas of focus include retail brokerage services, clearing services, sales, underwriting and trading of taxable and tax-exempt securities, public finance advisory, structured finance and securities lending. Hilltop also includes National Lloyds Corporation, a niche property and casualty underwriter providing homeowners insurance for low value dwellings. With origins dating back to 1948, National Lloyds Corporation has an established Texas presence and is based in Dallas, TX. To learn more, please visit us online at www.hilltop-holdings.com. 5 hours ago - save job - original job Apply On Company Site Other jobs you may like IT Help Desk Specialist National Systems America Dallas, TX 1 day ago Easily apply Integration Help Desk Technician Confie Insurance Group Addison, TX 1 day ago Help Desk I Alchemy Software Solutions Plano, TX 2 days ago Easily apply IT Help Desk Specialist Pathlight Property Management Plano, TX 9 days ago Easily apply Help Desk Addison TX Full Time Concentra Addison, TX 10 days ago * Help Desk Technician jobs in Las Colinas, TX * Jobs at Hilltop Holdings in Las Colinas, TX * Help Desk Technician salaries in Las Colinas, TX Hilltop Holdings, Inc. Hilltop Holdings, Inc. 3 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume