Operations Analyst Process & Procedures Hiscox Ltd - Atlanta, GA Kick your technical and analytical skills into overdrive by becoming our next Operations Analyst. Position: Operations Analyst Process & Procedures Reporting to: Operations Manager Location: Atlanta GA The role Hiscox USA is searching for a dynamic and passionate Operations Analyst Process & Procedures to join the Service Delivery team for Hiscox USAs Direct & Partnership Distribution channel. The Analyst will manage and maintain our inventory of procedures, guidelines, process-maps and training materials that support the DPD operations. The Analyst will report directly to the Head of Service Delivery for DPD, and will work with Stakeholders across Underwriting, Partnerships, Operations, IT, Finance, HR and Marketing. What youll be doing as an Operations Analyst: Key Responsibilities: * Develop an extensive knowledge of the existing policy administrative systems (MAGIC/ezCLM) and supporting systems, and become an SME for key processes leveraging those systems. * Identify areas for improvement and enhance all working practices, procedures, policies, job aids, communications, operational reports, and training materials to ensure they are current, effective and accurately understood by the DPD Actors who operate according to them; * Adapt and maintain the above for changes the organization makes to products, processes, procedures, and coordinate the communication/training of those changes as appropriate. * Ensure SGS training personnel are competent and equipped with appropriate materials and tools to successfully onboard joiners, and to keep the existing workforce current on our procedures and guidelines; * Work with SGS management to identify Customer Service and Quality best-practices so that we can leverage them in our coaching of performers to maximize sales and customer satisfaction. * Develop a strong working relationship with the Mustang Change Management team (working to transform our Policy Administration, Billing and Claims Systems), and participate in their initiatives as appropriate. Collaborate with them, allowing them to take the lead, so that our legacy processes, working practices, procedures, communications and training-materials are replaced where necessary with the Mustang substitutions, and we adopt any best-practices that emerge as part of Mustang Change Management. * Participate in User Acceptance Testing for system changes to our legacy systems (MAGIC, ezCLM, Chase/Paymentech) and for future systems (OneShield/Mustang). Person Specification: * 2+ years of business analyst or process architect experience; * Excellent communication skills (written and verbal) with the ability to ensure all stakeholders fully understand the matters being documented, and the changes we will ask them to adopt; * Bachelors degree, with experience and knowledge of insurance products/processes preferred. * Critical thinker with data-analyses skills. Should be proficient in Microsoft Products (Outlook, Excel, PowerPointand with tools relevant to training and communication of processes, procedures (Sharepoint, Microsoft Visio, Computer-based training tools); * Must be detail oriented, a self-starter and results driven. Able to multi-task and be flexible to handle multiple deadlines. Strong interpersonal, organizational, and time-management skills. * Experience working as part of a team delivering complex multi-faceted projects. * Willing to travel (anticipate 10% or less). Hiscox Values At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values. * Courage: Do the right thing however hard * Quality: World class where it matters * Integrity: True to our word * Excellence in Execution: Consistent, timely, efficient delivery * Human: Firm, fair and inclusive What Hiscox USA Offers: * Competitive salary and bonus (based on personal & company performance) * Comprehensive health insurance, Vision, Dental and FSA * 401(k) with competitive company matching * 24 Paid time off days * Paid sabbaticals after 10 years of service * Dynamic, creative and values-driven culture * Modern and open office spaces, complimentary fruit and drinks * Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. About Hiscox US Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 420 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) 12 hours ago - save job - original job Apply On Company Site Other jobs you may like Implementation Operations Analyst Bridgevine Inc. 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