• Assist the Site Manager in day-to-day user support, including on-site and off-site employees, as well as Company agents located throughout the U.S. and Canada.

• Take calls on the I/T Hotline and log in such calls into our proprietary Helpdesk application.

• Set up and load programs onto new computer workstations and peripherals, such as printers and scanners, as necessary and help in troubleshooting problems on existing computer equipment.

• Backup and restore data on individual workstations.

• Set-up the Company’s various in-house applications, such as Atlas and Creditrack, as well as such applications as the Norton antivirus program and Checkpoint.

• Some heavy lifting may be required in moving equipment from one workstation to another.

• The ideal candidate should be able to work under pressure serving a vast array of system users. For that purpose he/she should also have a good command of the English language.

• Candidate should have a working knowledge of the MS Windows XP and Windows 7 operating systems, and also a knowledge of computer applications such as MS Office – Word, Excel, Access, PowerPoint, Internet Explorer and Outlook.

• Knowledge of VNC and Go to Assist would be a plus.

• Any skills in computer repairs would also be a plus.

The Coface Group, a worldwide leader in credit insurance, offers companies around the globe solutions to protect against the risk of financial default of their clients, both on the domestic market and for export. In 2014, the Group, supported by its 4,406 staff, posted consolidated revenue of €1.441 billion. Present directly or indirectly in 99 countries, Coface protects transactions of 40,000 companies in more than 200 countries. Each quarter, Coface publishes risk assessments for 160 countries, based on its unique knowledge of company payment behavior and on the expertise of 350 underwriters located close to clients and their debtors. In France, Coface manages export public guarantees on behalf of the French State.