Job Description

Title of Position: IT Service Support- PC Refresh– Req ID: 803055

Location: 301 Halifax Street Petersburg VA 23803 - Hybrid

Duration: Long Term

Employment: Contract

Rate: $Negotiable

Interview type: In-Person

Must have Skills:

Skill

Required / Desired

Amount

of Experience

• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required 1 Years
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required 1 Years
• Experience troubleshooting hardware and software –hands-on or from a service desk. Required 1 Years
• Demonstrated skills in creating professional communications to users. a• Demonstrated success in managing and prioritizing work Required 1 Years
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need Required 1 Years
• Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting. Required 1 Years
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required 1 Years
• experience working on PC Refresh projects Required 1 Years
• demonstrated knowledge Virginia Information Technologies Agencies policies Required 1 Years
• Hardware/software troubleshooting experience Highly desired 1 Years

Job Description:

Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth.

IT Service Support- PC Refresh

Client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Management’s IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate the IT needs of the regions, and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging, deploying, transferring data, installing apps and doing all hardware set-up and troubleshooting. It's critical that candidates have experience managing their own work and, ideally, scheduling refreshes/deployments directly with users.

Daily Duties Includes but not limited to:

• Determine the needs of the region for hardware, software, upcoming projects, and more.
• Communicate needs of the region to the IT Operations Center.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
• Direct users to the appropriate source of help based on needs.
• Coach staff through troubleshooting computer, hardware, phone, mobile phone, asset inventory, and software issues.
• Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
• Provides coordination and assistance with Asset Management, PC Refresh, Phone System Issues, Printer Refreshes, etc.
• Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and VITA when necessary.
• Actively tracks current and future initiatives, needs, issues, concerns, projects, and action items.
• Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.

Communicates new technologies, opportunities, events, changes, policies, best practices and procedures to the assigned region.

Nice-to-haves:

• Microsoft-focused certifications, such as: Azure Administrator Associate, Azure Solutions Architect, etc.
• Networking-focused certifications, such as: Network+, CCNA, etc.

About Arthur Grand

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

We are a minority-owned staff augmentation and technology consulting company

To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume for immediate consideration

If you are interested in the above opportunity, we warmly invite you to join our team.

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.