IT Service Desk Intern - Spring 2019 (699) Tracking Code 699 Job Description What were about IMAX is not your everyday entertainment experience, so its not surprising that IMAX employees and their careers go beyond the ordinary. Our employees share a passion for quality in everything they do. Our Hollywood people are movie business insiders with years of production experience. Our technology experts are unashamedly geeky people who can talk for hours, and be riveting, about color gamut and lasers. Our business people are consummate sales and marketing professionals who are spreading the IMAX word around the world. Of course we offer all the benefits youd expect from a company with over 50 years of history. Yet, beyond this, we know everyone works differently and is motivated by different things. Thats why we offer competitive pay and a wide assortment of benefits to help you make the most of your life at work and away from it. Internships are for college/university course credit only and are unpaid. Interns must provide documentation confirming receipt of course credit before starting the internship. As the worlds leading entertainment technology company, IMAX has revolutionized the way people experience movies. Specializing in immersive motion picture technologies, our employees are driven by a passion to take audiences around the world to places theyve only dreamed of. Come explore IMAX where innovation, creativity and passion come together. Required Skills IMAX Internships At IMAX our internships offer visibility, hands-on learning, and practical work experience in a fun, friendly environment. We are committed to challenging and developing creative, hardworking students through a variety of interesting projects and responsibilities to supplement the students classroom training. Interns are encouraged to explore, develop and share their ideas while gaining valuable experience in the entertainment industry. The IT Service Desk Intern will provide technical support and troubleshooting services to corporate end-users who need assistance with their computer hardware or software. This is a front-line team position with opportunity for exposure to all aspects of IMAXs business. What youll be doing: Imaging computers, installing application software, installing office productivity suite software Supporting a wide variety of hardware devices - workstations, laptops, tablets, phones Providing basic how to assistance for productivity suite software (Microsoft Word, Excel, etc.) Working with tape backups, organizing tapes for offsite storage Assist with hardware and software incidents regarding performance, poor response and system configuration Providing desk side support for local users and remote assistance for global users Providing recovery assistance for lost or corrupt files Password resets, account activations and deactivations Documenting system configurations, developing work aids Other duties as assigned What were looking for: Good working knowledge of Windows platforms Strong experience with Microsoft Operating Systems, predominantly client side Hands on experience with Microsoft infrastructure software (AD, DNS, DHCP, etc.) Exposure to Apple and Mac technologies considered an asset Demonstrated hardware/software troubleshooting skills Excellent communication and inter-personal presentation skills Customer service focus technically oriented while maintaining the ability to positively interact with non-technical clients Required Experience For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX is an Equal Opportunity Employer. Job Location Los Angeles, California, United States Position Type Intern