Call Center Representative (CCR) Inovalon 354 reviews - Nashville, TN Inovalon is a leading technology company that combines advanced cloud-based data analytics and data-driven intervention platforms to achieve meaningful insight and impact in clinical and quality outcomes, utilization, and financial performance across the healthcare landscape. Inovalon's unique achievement of value is delivered through the effective progression of Turning Data into Insight, and Insight into Action. Inovalon is currently recruiting a Communication Center Representative. The Communication Center Representatives (CCR) initiate telephonic outbound calls to individuals enrolled with health plan clients. The CCR describes Inovalon Chronic Care Solutions program benefits to individual patients and attempts to engage and enroll client patients into the Inovalon Chronic Care Management program. This position requires strong presentation abilities to communicate the benefits of our Chronic Care Management Program. Responsibilities Complete telephonic Welcome Calls to engage and enroll patients into a chronic care management program; Communicate professionally with patients, providers and caregivers to obtain or provide information; Ability to triage inbound calls and direct to proper parties; Collect clinical information and simultaneously document data into a computer-based program; Ability to schedule appointments on behalf of patients with health care providers and communication center nurses; and Appropriately document all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentiality requirements. Qualifications Minimum of two (2) years of consumer sales or customer service call center experience is preferred; Outbound (Telemarketing, collections) sales experienced is required; Demonstrate ability to meet and exceed call center goals; High school diploma or recognized equivalent required; Ability to maintain a high energy level and positive attitude in a fast paced environment; Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required; Must have strong written/oral/interpersonal communication and trouble-shooting skills; Must have proficient data entry skills; Ability to work overtime as needed; and Punctual, regular and consistent attendance. 1 day ago - save job - original job Apply On Company Site Other jobs you may like Call Center Customer Service Representative Acceptance Insurance - Nashville, TN 3 days ago Workforce Manager - Call Center Advance Financial - Nashville, TN 9 days ago Call Center Representative/Customer Service COPS Monitoring - Antioch, TN 5 hours ago Call Center Sales Agent Acceptance Insurance - Nashville, TN 3 days ago Call Center Representative Senior Market Advisors - Nashville, TN 1 day ago Easily apply * Call Center Representative jobs in Nashville, TN * Jobs at Inovalon in Nashville, TN * Call Center Representative salaries in Nashville, TN Inovalon Inovalon 354 reviews Inovalon is a leading technology company providing cloud-based platforms empowering a data-driven transformation from volume-based to... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume