Job Description

INVOCA IS COMMITTED TO ANTI-RACISM AND DRIVING LASTING CHANGE IN THE WORKFORCE. THIS STARTS WITH OUR HIRING PROCESS. READ MORE HERE: FOSTERING ALLYSHIP AND ANTI-RACISM Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it's our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there's the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you've had, you're right. Come join us. We're building something special.

We have proudly been recognized by INC Magazine with the Best Workplaces award two years in a row! Read more about this achievement and what makes us special here: https://www.invoca.com/press/invoca-recognized-as-an-inc-magazine-best-workplace-for-the-second-consecutive-year/

ABOUT THE ENGINEERING TEAM You'll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog at blog and check out our open source projects at open source projects.

ABOUT THE ROLE Are you looking to work with smart people who are as committed to building great teams as they are to building great products? Our team is committed to upholding high standards via modern agile methodologies: test-driven development, continuous deployment, and DevOps. An effective and talented QA team helps ensure that we deliver the best software possible - and we want you to be part of that team!

What you will do: 

• Test a wide variety of features including real-time telephony, front-end UI, award-winning AI, and the most comprehensive set of 3rd party integrations in our industry
• Contribute tests, code, and new ideas to our automated testing platform
• Participate in our agile scrum process - aligning and optimizing QA with dev activity through design reviews, standups, retrospectives, mentoring 1-on-1s, root cause analyses, and more.
• Provide insight and feedback during product feature planning

What we are looking for:

• A systematic problem-solving approach
• Strong attention to detail
• The ability to reason effectively about sophisticated business logic
• The ability to run, maintain, and adapt scripts (ruby, shell, etc)
• Good team communication skills
• Sense of ownership and drive

WHAT IS THE TEAM LIKE? You'll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

WHAT DOES INVOCA DO? Invoca's call tracking and analytics platform helps marketers get conversion reporting and campaign attribution from inbound phone calls. Powered by award-winning AI, Invoca allows marketers to dramatically improve their advertising return on investment by driving more revenue-generating calls, increasing conversion rates, personalizing the customer journey, and running more efficient campaigns.

With Fortune 500 customers in telecommunications, financial services, insurance, healthcare, and home services, Invoca's platform integrates with the leading marketing technology platforms such as Google Marketing Platform, Facebook, Adobe Experience Cloud, and Salesforce.

Invoca has raised over $60M from Accel Partners, Upfront Ventures, Morgan Stanley Alternative Investment Partners, Salesforce Ventures, and Rincon Venture Partners.

DIVERSITY AND INCLUSION STATEMENT "Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." Gregg Johnson CEO

And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

SALARY, BENEFITS AND PERKS:Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• PAID TIME OFF - Invoca is committed to work life balance. We have a generous PTO policy, starting at 20 days off, for all employees. We also offer 12 paid holidays and 5 days sick time so you can take care of yourself.
• HEATHCARE - Invocans enjoy a robust health care program including medical, dental and vision coverage, with plan choices so you can take care of yourself, partner and family as needed.
• RETIREMENT - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. 
• STOCK OPTIONS - All employees are invited to ownership in Invoca through stock options.
• EMPLOYEE ASSISTANCE PROGRAM - Invoca offers support and guidance through WorkLifeMatters to support our team mates in issues from personal matters to everyday topics that affect your life.
• PAID FAMILY/MEDICAL LEAVE - Invoca offers up to six weeks paid leave for childbirth, baby bonding, adoption and medical need.
• SABBATICAL - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• WELLNESS SUBSIDY - Invoca is supportive of the whole person and provides a wellness subsidy that can be applied to gym or fitness classes.
• Position Base Range - $57,000 -$93,000 - Starting pay will be commensurate with qualifications & experience.