Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The PAYMENTS, VIRTUAL SOLUTIONS, AND INNOVATION (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

WELLS FARGO VIRTUAL CHANNELS (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.

WELLS FARGO VIRTUAL CHANNELS (WFVC) - CONTACT CENTER BUSINESS ASSURANCE SUPPORT TEAM

The Business Assurance Support Team serves as the Contact Center's primary point of contact for risk management activities, including supporting Issue Management.

THE ROLE

There are two (2) BUSINESS SUPPORT CONSULTANT 2 positions available on the Contact Center Business Assurance Support Team. These BSC positions will coordinate the Issue Management process within Contact Center.

The primary responsibilities for this role may include but are not limited to:

• Coordinate end-to-end Issue Management process and ensure Contact Center is in compliance with Issue Management requirements
• Partner with Business Leaders, Business SME's, Control, Compliance, Ops Risk, Legal, and other partners to identify Self-Identified Issues, or respond to Issues from Independent Risk Management/Audit/Exams, coordinate and perform Root Cause Analysis, Corrective Action Development and ensure subsequent mitigation of risk and gaps through what is delivered in the Corrective Actions
• Coordinate and perform Sustainability Testing with the business to ensure Corrective Actions are effective and sustainable over time. Ensure based on the results that Issues are ready to be validated or propose changes to enhance controls prior to validation.
• Perform Issue updates, Issue reporting, and Issue process development

Locations: Chandler, AZ, Charlotte, NC, Minneapolis, MN; Hillsboro, OR; Westlake, TX; Des Moines, IA, and may consider other locations within the WFVC footprint.

Important Notes:

• During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
• Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

REQUIRED QUALIFICATIONS

• 4+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services

DESIRED QUALIFICATIONS

• Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change
• Strong root cause analysis skills
• Knowledge and understanding of consumer related remediation policy, process, and procedures
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Strong strategic and conceptual thinking skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Strong time management skills and ability to meet deadlines
• Risk and regulatory compliance experience
• Knowledge and understanding of regulatory compliance requirements surrounding the financial services industry

SALARY INFORMATION

The salary range displayed below is based on a Full-time 40 hour a week schedule.

• AZ-CHANDLER: Min: $65,700 Mid: $92,500
• OR-HILLSBORO: Min: $65,700 Mid: $92,500
• TX-WESTLAKE: Min: $65,700 Mid: $92,500
• NC-CHARLOTTE: Min: $65,700 Mid: $92,500
• IA-DES MOINES: Min: $65,700 Mid: $92,500

DISCLAIMER

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Wells Fargo’s historical bank has been serving communities since 1852—with customers in one in three households nationwide and 8,700 locations across 33 countries. Wells Fargo—“Most Admired” among the world’s largest banks by Fortune magazine—offers an extensive portfolio of banking, mortgage, insurance, investment, consumer, and commercial expertise for every financial need. The Vision, Values & Goals of Wells Fargo details the enduring principles that guide all Wells Fargo team members in the work they do every day — in serving customers and helping each other.