Job Description

IMPORTANT INFORMATION:

• FULL TIME, BENEFITS ELIGIBLE
• COMPENSATION IS $13/HR
• FULLY REMOTE - WORK FROM HOME, BUT WE WILL PROVIDE ALL OF THE EQUIPMENT YOU NEED 
• UNFORTUNATELY, WE ARE UNABLE TO EMPLOY PEOPLE RESIDING IN CALIFORNIA, ALASKA, HAWAII, MAINE, MISSISSIPPI, NORTH DAKOTA, WEST VIRGINIA, WYOMING AND WASHINGTON, DC.
• MUST BE ABLE TO WORK AT LEAST ONE WEEKEND SHIFT AND/OR LATE SHIFTS (UNTIL 10PM EASTERN TIME) ON M-F

Customer Support / Customer Service / Customer Loyalty / Logistics & Order Information; this role is all of those jobs in one.  You are able to assist with all types of customer support and policy-related inquiries while providing class-leading service for companies under the Comoto Family of Brands: RevZilla, Cycle Gear, J&P Cycles and REVER.  You will be an expert in policy and procedures, including, but not limited to: Order Placement & Processing, Shipping & Logistics, Returns & Refunds, Customer Loyalty Programs, International Orders, Gift Certificates, Price Matches, and Website Navigation. 

OUR NEXT CUSTOMER SERVICE AND SUPPORT ASSOCIATE WILL:

• Handle all ranges of levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with POLISH.
• Work with our logistics, techs, suppliers, and order management teams, as well as other staff, on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about
• Continually learn about a combination of some of the following: Customer Policies, Order Processing, Returns/Warranty Procedures, Carrier practices, etc.
• Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
• Be an excellent, polished communicator both verbally and through writing. 
• Help customers all day, every day.

Qualifications

OUR NEXT CUSTOMER SERVICE AND SUPPORT ASSOCIATE WILL HAVE:

• Commitment to Comoto’s Core Values
• Minimum 1 year experience in retail, service, or hospitality industries
• Schedule availability that will allow you to work in the evenings and at least one weekend day each week.
• Sound problem solving and analytical skills
• Established communication, interpersonal, and listening skills
• Ability to interact and work in a fast-paced, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Ability to work a schedule outside of standard business hours, including nights and weekends
• Passion for motorcycles and related products is ideal
• Ability to speak multiple languages is a plus
• Minimum typing speed of 35 WPM required. 
• High school diploma or equivalent required. Bachelor’s degree is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.