JDA Software is the leading supply chain provider powering today’s digital transformation.  We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty.  More than 4,000 global customers use our unmatched end-to-end solutions portfolio to unify and shorten their supply chains, increase speed of execution and profitably deliver to their customers.  Our world-class client roster includes 73 of the top 100 retailers, 71 of the top 100 consumer goods companies, and 13 of the top 16 3PLs.  Running JDA, you can plan to deliver.  www.jda.com

Position Title

Systems Administrator

Location

Scottsdale, AZ

Overview

The Systems Administrator is responsible for the day to day operation of all servers to ensure the reliability and data integrity of each server with a goal of no unplanned down time. This includes ensuring that all systems are maintained at supported levels of operating systems, patches and code reviews.

Responsibilities

• Responsible for the configuration, troubleshooting, and day to day operation of Microsoft Servers in a global environment.
• Work with global teams in support of Office 365 tenant applications and authentication services.
• Participate in the advancement of the Active Directory infrastructure including but not limited to Group Policy, Directory security, WSUS and DFS Technology implementation
• Participate in the advancement of the VMware infrastructure including but not limited to vSphere, View and vRealize Automation Center Technologies.
• Assist with Data Center and/or System Consolidation/Relocations, including Migration Planning/Design, Communication, Coordination and Execution.
• Interacting with IT staff or vendors in performing testing, support and troubleshooting functions.
• Performing software installations, maintenance and support of server environments. Scripting experience is a plus.
• Ensure that all system administrative access is secure and protected by working with the Security Administrator to ensure that proper security precautions are taken on all servers and networks.
• Provide second level support to the Help Desk; assist other support representatives when required.
• Documenting standards and operating procedures for all production Microsoft systems and acting as technical resource to the IT staff and systems users.
• Participate in the disaster recovery efforts to protect the data assets of the corporation.
• Work with the Help Desk coordinator to ensure all Versa tickets are updated and/or closed in their prescribed time frames.

• Must have working knowledge of the following area: Windows Server 2008/2012/2016, Microsoft Active Directory, Microsoft ADFS/SAML authentication, VMware Technologies, TCP/IP, Business Awareness, DFS/DFS-Replication, DHCP, DNS network connectivity troubleshooting skills.
• Experience with public cloud vendors such as Azure, AWS, Google is a plus.
• Experience in the following hardware/software is preferred: DELL/ HP/ IBM servers and peripherals.
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
• Must have excellent organization and technical documentation skills.
• Ability to work calmly under pressure and meet deadlines.
• Must be self-motivated and enjoy a sense of pride in their accomplishments.
• Ability to travel occasionally internationally and incur travel expenses until reimbursed by the company.
• Able to work extended periods of time at a terminal or PC using a keyboard and mouse.
• Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand. Able to be on-call and carry a pager.
• Must be able to lift 50lbs.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here.

Let’s Socialize

Join the conversation online by connecting and following us on Twitter @JDASoftware @JDACareers and Facebook (http://bit.ly/9s2DVE), and LinkedIn (http://bit.ly/2rV4Kue) Also, check out JDA's blog - Supply Chain Nation - the platform for supply chain trends and innovations at http://blog.jda.com.