Home Lending Operations Specialist II Req #: 180011913 Location: Jacksonville, FL, US Job Category: Operations Job Description: Entry level specialist role supporting business operations Supports business processes and works in a specialized function/role Approach problems logically and with good judgment to ensure the appropriate outcome Effectively prioritize work to ensure efficiency Conduct research as needed Critical thinker and ability to exercise independent judgment Accuracy and attention to detail Required to abide by all applicable regulatory and department practices and procedures High school diploma or equivalent preferred · Prior customer experience preferred · Possess strong attention to detail · Strong problem solving skills · Strong sense of urgency · Ability to work in a fast paced environment · Basic office skills · Basic computer skills · Excellent written and verbal communication skills · Ability to work independently · Minimum of 1-2 years experience in Mortgage Originations and or working with or for a Title or Closing Agent · Familiarity with Title Commitments and Tax Certificates · Ability to work overtime as needed Knowledge and Skills for the Operations Sr Specialist II role from the Home Lending Operations job code library: Knowledge Needed for Role Advanced: LOB knowledge Business process and procedure knowledge Subject matter expert within function Business applications knowledge Skills Needed for Role Advanced: Communication skills Problem solving skills Analytical skills Computer skills Research skills