SAP Applications Support - Business Warehouse Req #: 180070350 Location: Columbus , OH, US Job Category: Technology Job Description: SAP Applications Support - Business Warehouse In this role, you will be responsible for leading the strategy and direction for the Operations and Support service offerings that support CTs current and future state vision. The scope of the role includes: Participating in a Global Production Support team that supports multiple applications and with a focus on business Intelligence, data warehouses, lob sub-ledger data mart systems and core enterprise applications. Adherence to standard ITIL processes for Incident, Problem, and Change management including adherence to key Operate SLAs - Incident and Business Partnership in relationships with LOB business partners, Application Development teams, Corporate Finance clients, critical downstream and upstream global technology teams, GTI and other CT teams. Working closely with multiple CT Project Development teams to understand future project releases, impacts to environment, user functionality and capacity planning for short and long term planning. Serving as a key participant in project implementations to production and go-live decisions for major initiatives. Assisting in the development of long term strategies to maximize the effectiveness of the applications that we support to our clients, the potential of our support team and adherence to established best practices for our infrastructure. Help drive the identification of opportunities to more efficiently support our portfolio of applications Participate in production readiness reviews for code deployments scheduled for deployment (solid release management skill) Participate in the maintenance of forecast, metrics, demand and capacity to support future and existing enhancements Help drive core production activities for multiple applications that will improve the overall delivery of operations and support capabilities for our JPMC Business partners 3-5+ years of experience in an SAP Operate capacity Must be strong in BW and have BPC experience BA/BS degree in Business, Information Systems, Computer Science preferred Strong experience in support of critical enterprise level applications with an emphasis on analytical skills to formulate recommendations to resolve issues, both tactically and strategically. 3-5+ years of UNIX experience 2+ years SQL experience 2+ years of experience working with Control-M or Autosys workload automation tools are utilized Demonstrated experience in in key aspects of constructing, delivering, and supporting business Intelligence, data warehouses, data marts systems, and core enterprise applications. Demonstrated success in a fast paced dynamic production support environment Excellent trouble-shooting skills for data quality and reporting issues, data loads and BPC processing Advanced hands-on knowledge of Business Objects, EPM and Advanced Analysis Financial Services industry experience is preferred. Experience in SAP ERP, SAP CO and CDGL are also preferred. Other essential skills Excellent oral and written communication skills with the ability to do so at all levels of management. Ability to learn quickly, adaptable and can operate under pressure during critical support periods High level of analytical skills in an IT environment Independent, self starter that works very well with the team When you work at JPMorgan Chase & Co., youre not just working at a global financial institution. Youre an integral part of one of the worlds biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. At JPMorgan Chase & Co. we value the unique skills of every employee, and were building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.