Global People Support HR Solutions, Shared Services Req #: 180085282 Location: Columbus, OH, US Job Category: Human Resources Potential Referral Amount: US Dollar (USD) JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/. Corporate Sector encompasses many organizations including Administrative Assistant, Corporate Responsibility, Finance, Human Resources, Legal & Compliance, Strategy/Marketing/Communications, Risk, Central Technology & Operations and Corporate Real Estate & General Services. With a global footprint and over 20,000 professionals, JPMorgan Chase's culture regards corporate professionals as invaluable business partners integral to its success. Corporate Sector professionals add value to the organization through cost savings, efficient operations and by making it possible for our business lines to capitalize on new opportunities. We have a firm-wide perspective on our businesses and have the opportunity to work with industry leaders on developing cutting-edge products, processes, policies and infrastructures. The Global People Support (GPS) Solutions Team provides specialized HR solutions to employees, managers, and HR Business Partners The GPS Shared Services team is responsible for: * Resolving manager and employee issues in a timely and efficient manner, ensuring a high quality client experience * Providing knowledge of HR operations, policies and processes and to act as an intermediary with other HR teams * Focusing on bringing consistency and efficiency to our global and regional processes Specific responsibilities include: * General Support Manage/coordinate central email box activity including assignments, research, etc. * Transaction Activities: Quality processing of centralized transactions including, but not limited to Manager Connection and business-specific and team needs * Specialty case management - including Non-Compliance, Safe Act, Workforce Screening, Banker Repayment, Exit Survey maintenance, etc. * Develop and maintain key partner relationships - HR Service Delivery, HR Legal, Corporate ER, Investigations, GS&I, accessHR, etc. * Policy awareness - Stay abreast of changes within lines of business and the firm; policy, procedures and processes * Analysis - Conduct basic analysis and report generation based on business-specific and team needs * Ensure proper controls and risks - appropriately identify report and manage * Process Improvement - evaluate processes, resources, etc. to streamline functions of the team * Core projects - Participate in projects as assigned Specific skills and experience required: * Two to three years of experience as a Business Analyst, HR Generalist, Operations, or other HR-related discipline * Client-service focused team player who operates with a sense of urgency and professionalism. Knows when to escalate matters for appropriate resolution and handles confidential and sensitive data with discretion * Critical thinking, judgement and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm * Ability to manage multiple tasks, with shifting priorities, while remaining proactive and flexible in style * Excellent written and oral communication skills, as well as, organization and attention to detail * Proficient with MS Office * Knowledge and understanding of HR systems preferred (i.e. PeopleSoft, Manager Connection, AnswerKey, etc.) * Undergraduate degree in Business, Human Resources Management or equivalent Human Resources experience preferred. * Ability to work flexible hours based on team needs; current operational hours 8:00AM to 6:00PM EST Monday Friday