Sales Support - NA Rates Middle Office Req #: 180073766 Location: New York, NY, US Job Category: Relationship Management/Sales Job Description: NA Rates & FX Marketing Middle Office - Job Description The NA Rates & FX Marketing Middle Office (MMO) is a marketing aligned Middle Office team that specializes in operational support for marketed interest rate derivative trades. The MMO support marketers located in New York, Boston, Chicago, San Francisco and other cities within US. The client base is institutional (ex. hedge funds, asset managers) and non institutional clients (corporate, mid market and tax exempt). The MMO ensures that client trades are captured and processed timely and any operational breaks are quickly remediated. They act as a single point of contact for all operational issues related to marketed trades. The team has regular and heavy interaction with downstream operational teams, fielding daily queries and resolving issues. Due to proximity and relationship with salespeople, clients, product knowledge, and system expertise, the team serves as operational experts capable of analyzing complex operational issues and delivering fast, customized solutions. The team adheres to strict operational protocols and escalates issues as required. The team actively participates in cross business client service initiatives and technology enhancement programs that minimize operational burdens for salespeople and enable excellent operational experience for JPM clients. Responsibilities for Associate level role: * Perform all aspects of operational support for derivative trades executed by marketers including inception/execution, client set up, booking verification, client trade check out, MWIRE affirmation, confirmation review, sales revenue reconciliation, * Comply with all trade processing controls and regulatory requirements * Respond quickly to all marketer or client requests and queries * Escalate problematic trades to Sales, Middle Office and Operational Management as required. * Act as single point of contact for queries from marketer and client in addition to internal teams including: Risk Middle Office (book runners), Reference Data Team, Confirmations, DTCC, Settlements, Valuations, Collateral, Legal, Credit and Audit. * Onboard clients to preferred electronic matching utility (MarkitWire). * Lead and contribute to projects that directly improve client service, trade processing efficiencies or control. * Participate in system enhancement testing and releases Essential and desired skills: * Bachelors degree required - strong GPA * 3-4 years related experience in derivatives * Series 7 & 63 recommended * Motivated, high energy individual who works well under pressure and is resilient * Knowledge of FX Spot, FX Options, Swaps, Options, Swaptions, Caps and Floors and general knowledge of exotic derivative products * Knowledge of relevant Dodd Frank Act & EMIR regulations * Familiarity with MarkitWire, DTCC, Bloomberg and other industry utilities * Excellent client service skills * Excellent Excel skills * Strong written and verbal communication skills