Merchant Services - Associate, Business Analysis - Field Strategy Data Analytics Req #: 180123918 Location: Wilmington , DE, US Job Category: Product Management Job Description: About Chase Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of Americas households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com. Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the worlds leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2015. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firms new digital wallet that makes mobile transactions simple, safe and rewarding. Commerce Solutions is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The Field Strategy Data Analytics Business Analysis Associate: Chase Merchant Services is seeking a seasoned data analytics business manager focused on revenue optimization within Merchant Services. This business manager will report directly to Senior Field Analytics/Reporting Leader and will work in a highly collaborative environment focused on business initiatives. A key objective of this role is to develop wing to wing data analysis including gathering, analyzing and synthesizing information for projects to drive significant improvement in the quality, timeliness and efficiency of data analysis and analytic insights in a fast paced environment. Key Responsibilities include: Manage projects that will have a significant impact on the business Change and Process Management impact assessment, documentation, communication, implementation and post-implementation assessment analysis Ensure projects are completed in accordance with Risk/Compliance/Legal standards Work effectively at all levels of projects, understanding and tracking progress, issues and risks as well as providing holistic updates to management on a regular basis Contribute to development and implementation of best practices, project standards and procedures ensuring consistency and clarity among all partners Provide robust analytics moving the business forward with data driven decisions Provide tools to enable Sales team to achieve/exceed goals including, but not limited to: Sales Competency Assessments, Strike Zone client treatment strategies, Market Segmentation analysis, Project Charters, Dashboards, Surveys and Stakeholder Influence strategies Identify Activity Drivers for SuccessSix Sigma Rigor, statistical analysis Effectively communicate/listen to derive action items and execute on those action items Lead and facilitate Sales and relationship management planning sessions and ad hoc organizational project needs Assist in development of reporting needs for the organization Qualifications: Bachelors degree required, MBA preferred 2-3 years of related experience in field analytics and strategic reporting Working knowledge of merchant services and/or card industry Experience working with large and disparate relational databases; Teradata and Oracle experience preferred; Experience with Extract, Transform, Load (ETL) tools is also preferred. Hands on development and maintenance experience in Business Intelligence tools such as SQL, Tableau, Cognos, and Business Objects Analytical problem solver with ability to assess multiple inputs while considering overall strategic objective Strategic thought process and ability to identify business opportunities Data mining skills with applied statistics experience preferred Ability to manage multiple priorities in a dynamic environment Ability to develop strong working relationships with cross-functional teams