Job Description

• Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards
• Ensure process compliance with Group Business Process Model
• Ensure processes and operating procedures are clearly defined, documented and up-to-date
• Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate
• Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process
• Implement internal control framework for processes in scope
• Provide Senior Management with regular performance reports
• Be "face to the customer“ and manage relations with European Eurofins entities
• Create friendly working environment which will attract and retail Talents
• Support the Transition projects

Qualifications

• Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment
• Strong financial domain knowledge (PtP, OtC or General Accounting and Reporting)
• Experience in managing performance against Service Level Agreements
• Experience in managing relation with customers (internal or external)
• Openness for changes
• Ability to work and adopt to dynamic environment
• Master Degree in Business/Finance/Accounting or equivalent
• Fluent English (written and spoken)
• High level of energy, drive and passion
• Strong stakeholder management and presentation skills

Additional Information

We offer:

• Unique opportunity to take play key role in establishing and growing new SSC
• Becoming part of Eurofins SSC Leadership Team
• Independency in team building and shaping the processes
• International experience
• Meaningful work towards process excellence
• Support in growth and development within organization
• Open communication
• Attractive remuneration and bonus package
• Medical care
• Access to Multicafeteria Benefit system

EVOLUTION:

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.