Member Service Representative Landmark Credit Union 40 reviews - New Berlin, WI 53151 We are seeking a full-time Member Service Representative to join our call center. Our Representatives serve our members and potential members by answering account and service-related questions over the phone. Since member resolution and satisfaction is the primary goal, this position requires a great deal of tact and personal initiative. Hours include rotating evenings and Saturdays. Duties / Responsibilities: * Answers members phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them. * Performs transactions for the members per telephone requests. * Educates members as to the use of available automated systems in order to reduce the number of calls and sets them up for these services. * Sets up and maintains files on various third party systems. * Cross-sells other credit union services to the members. * Performs other duties as assigned. Required Skills Required Experience * High school diploma or equivalent. * Must have two years of prior customer service experience or be a current employee of Landmark. * Experience with or ability to gain proficiency in all programs and systems used for this job. * Excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently. * Bilingual (English/Spanish speaking) candidates preferred. 1 day ago - save job - original job Apply On Company Site Other jobs you may like Member Service Specialist Advia Credit Union Waukesha, WI 18 hours ago Member Service Coordinator - BSA Team HSA Bank Milwaukee, WI 8 days ago Member Service Representative Fort Community Credit Union Watertown, WI 11 days ago Easily apply Service Team Member FreshFin Poke Brookfield, WI 4 days ago Easily apply Member Service Representative - Part Time Landmark Credit Union New Berlin, WI 6 days ago * Member Service Representative jobs in New Berlin, WI * Jobs at Landmark Credit Union in New Berlin, WI * Member Service Representative salaries in New Berlin, WI Landmark Credit Union 40 reviews Landmark Credit Union is a not-for-profit financial cooperative in Southern Wisconsin that is owned by its customer/members. Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume