JOB DESCRIPTION

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

DTCC leverages event and alert management systems integrated with tools like ServiceNow and PagerDuty, to monitor our infrastructure in real-time and detect anomalies and escalate them to the correct support teams that will then review and take either reactive or proactive action for incident resolution.

This role in Event and Alert Mgmt. is crucial for bridging the gap between IT and business. This position ensures clear and comprehensive technical writing, oversees IT Observability UAT and ETE testing, and documents user requirements and journeys to optimize the end-user experience. A key responsibility also includes creating job aids and governance documentation to support organizational standards and practices. Additionally, the role fosters team collaboration and coordination, which is vital for successful project execution.

Your Primary Responsibilities:

• Develop and maintain technical documentation, job aids, and governance materials (standards, policies, procedures) to support cross-functional clarity and compliance.
• Lead and manage User Acceptance Testing (UAT) and End-to-End (ETE) testing for Event Management and Observability platforms to ensure system reliability and performance.
• Translate user requirements and journeys into actionable documentation to enhance user experience and system design.
• Facilitate cross-departmental coordination, resolve conflicts, and align teams with strategic goals.
• Produce business analysis artifacts: requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans.
• Define and document product specifications, user stories, and acceptance criteria, support roadmap prioritization and feature delivery.
• Own and manage the squad backlog; refine and review user stories to ensure readiness and alignment with sprint goals.
• Develop and maintain Power BI dashboards to deliver operational and strategic insights.
• Provide analytical and reporting support using dashboards and scripting to drive data-informed decisions.
• Script automation solutions to streamline documentation, reporting, and testing workflows.
• Participate in all squad ceremonies (sprint planning, reviews, retrospectives) and ensure compliance with risk mitigation and ethical standards.

Qualifications:

• Minimum of 5 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Prior experience communicating with all stakeholders (technology, clients, finance, integration, operations teams) to engage in discussion, create user stories, and consistently deliver the right products and solutions
• Ability to work in a fast-paced environment and adapt to shifting priorities
• Knowledge of financial services operations and technology; experience in banking, capital markets, or financial operations is a plus
• Skilled in producing clear, structured documentation for technical and business audiences.
• Proven experience managing UAT and ETE testing for enterprise platforms.
• Strong ability to capture user needs and translate them into actionable documentation.
• Effective at coordinating across departments to drive alignment and resolve blockers.
• Capable of creating governance materials and process aids to support organizational standards.
• Proficient in scripting to automate workflows and enhance operational efficiency.
• Experienced in building and maintaining dashboards for data visualization and decision support.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT US

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

ABOUT THE TEAM

The IT SIFMU Delivery Department supports core Clearing and Settlement application delivery for DTC, NSCC and FICC. The department also develops and supports Asset Services, Wealth Management & Insurance Services and Master Reference Data applications.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2023, DTCC’s subsidiaries processed securities transactions valued at U.S. $3 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $85 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 20 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.