Quality Assurance Associate Location: San Francisco, CA (Headquarters) Category: Operations Req ID: R0001461 Description Lending Club (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent, and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Since then weve built a trusted brand with a track record of delivering exceptional value and satisfaction to both borrowers and investors. Today, we're the worlds largest online credit marketplace, and were radically changing the way lending operates - $1 billion at a time. Were proud of the recognition weve received, including being named one of Forbes Americas Most Promising Companies three years in a row, a 2012 World Economic Forum Technology Pioneer, and one of The Worlds 10 Most Innovative Companies in Finance by Fast Company in 2013. Were conveniently located in downtown San Francisco, California. Job Description: The QA Associate will responsible for: ensuring that documented operational processes & procedures are being followed within compliance guidelines, driving efficiency, and improving borrower experience. The position requires working closely with QA Specialists, training, and operations leadership to evaluate, provide feedback, and report operational/compliance deficiencies at agent and department levels. The role is critical in gaining business insights necessary to support scaling our business and reports to the Quality Assurance Supervisor Main Responsibilities: Work closely with Learning and Development team in grading new hires/new lending authority training for Credit agents Conduct regular evaluations of Credit loan and documents review (e.g. loan conditions, income documents, tax returns, banks statements, credit reports, etc.) Conduct regular evaluations of Credit phone calls Support monthly business review meetings by gathering evaluation results and feedback for operations leadership Ideal Candidate: The ideal candidate has a proven track record of being a top performer in both production & quality from a consumer lending Credit operations role. The candidate has superb attention to detail, great work ethic, and is a champion of change. They are results oriented, flexible, can anticipate/deliver on the needs of the business, and can simultaneously manage multiple production assignments. Qualifications: Bachelors degree 6+ months LendingClub Credit experience or similar Ability to review, analyze, and verify income documents such as personal tax returns, bank statements, credit reports, etc. Fluent in general lending guidelines and loan terminology Strong analytical, critical thinking, and problem solving skills Proficient in Excel and PowerPoint Superior written and verbal communication Self-motivated, driven, and works well with othershigh energy and positivity is a must This position is currently only available to active (internal) LendingClub employees. Are you a returning applicant? Previous Applicants: Email: Password: If you do not remember your password click here . Back to Search Results New Search