Payment Specialist Date:Dec 28, 2018 Location:Dover, NH, US Company:Lincoln Financial Alternate Locations: Dover, NH (New Hampshire) Relocation assistance is not available for this opportunity. Requisition #58163 About the Company Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas Life Insurance, Annuities, Retirement Plan Services and Group Protection focus on supporting, preserving and enhancing over 17 million customers lifestyles and retirement outcomes. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017. Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals. (O:P) The Role Responsible for managing the calculation and issuance of complex payments for long and short- term disability claims within assigned area(s) of responsibility. Responsibilities Technical Agility -Calculate and issue short and long-term complex disability payments, using knowledge of policy/contract provisions, calculation modes, benefit offset options, and work earnings. -Communicate via email or by phone with employers and claimants to gain the necessary financial data and other information pertinent to determine and calculate benefits. -Establish payments in system, document claim accurately and comprehensively, and update/maintain payment tracking system with key dates and outcomes. -Establish follow-up tasks for Disability Claims Case Managers for claims requiring ongoing payment adjustments or oversight. While adhering to customer specifics synchronization/batching dates, and/or performance guarantees to ensure timely and accurate payments. -Identify and act upon claims with potential for benefit offset based on other income sources. -Adhere to financial controls under Sarbanes-Oxley, corporate compliance and GAAP. -Review and communicate defined salary variances (weekly, biweekly, semi-monthly) salary with internal and external business partners. -Review/Analyze payment to determine if complex tax calculation is needed to ensure correct federal/state taxes are withheld. -Analyze and validate eligibility files against employee earning reports to streamline benefits. -Demonstrated ability to gather/analyze information to make decisions from multiple sources, including: claim case managers, claimants, vendors and customer contacts. -Excellent organizational skills to manage multiple priorities and tasks for a large caseload. Relationship Management -Collaborates with cross-functional team to structure, shape and provide overall direction on strategic plans -Directly and indirectly scans environment, enlisting internal and external resources to identify risks and opportunities -Excellent telephonic communication and customer service skills to solicit information and convey decisions to a variety of audiences clearly, succinctly and diplomatically. -Strong written and oral communication skills to accurately and clearly capture payment status, actions taken, and decisions made. (P) Business Acumen -Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions -Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives -Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects -Identifies and recommends process improvements that significantly reduce workloads or improve quality -Consults/Analyze on more complex assignments and/or projects -Remains current in profession and industry trends. -Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes (P) Requirements Education -Associates degree or equivalent experience, plus at least three years of progressively responsible experience in a financial services-oriented environment, such as payroll services. -Bachelors degree preferred. (P) Experience -Knowledge of or experience with benefits administration or disability claims case handling preferred. -Ability to work independently and as a team member to achieve individual and unit objectives. -Ability to develop and foster strong relationship with internal and external partners. -Demonstrates strong interpersonal skills with a collaborative style. -Ability to think creatively to support business process improvements. -Proven excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. -Ability to use various formulas and calculation tools as a method to determine benefits, while analyzing data to ensure accuracy. -Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). -Successfully completes regulatory and job training requirements. This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. Nearest Major Market:Dover Job Segment:Claims, Accounting, Law, Payroll, Compensation, Insurance, Finance, Legal, Human Resources