JOB PURPOSE:

Candidate will be part of ISG Loan operations quality assurance unit. The unit is tasked with conducting quality assurance reviews of loan operations across various Citi businesses. Responsibility includes reviewing approved loan transactions / processes and measuring timeliness, correctness, completeness & consistency of the loan transaction/processes/documentation. The program engages stakeholders and provides formalized defect reporting and feedback on a regular frequency to senior management/stakeholders involved in the Loan operations process. The objective is to improve the quality of the loan operations process. This is an important role, reflective of the increasing criticality of strong risk and control focus within a large operations organization such as ISG.

JOB BACKGROUND/CONTEXT:

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data. Loan Operations is a Global operations team within ISG, team's primary responsibility is to provide operational support to various Citi businesses. Some of the key processes include Syndication services, Lending servicing, Trade documentation & client on boarding, Funds movement, and accounting, control monitoring and reporting. Loan provides operational support for multiple businesses, sectors and products across multiple geographies

KEY RESPONSIBILITIES:

This role is for a Quality Assurance reviewer for ISG Loan operations quality assurance function, who will look after the following:

• Conduct quality assurance reviews on approved loan transactions / processes / documentation

• Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement

• Ensure loan documentation's adherence to policies, guidelines and procedures as well as compliance regulations

• Report deficiencies on a timely basis to Loan operations stakeholders/management

• Engage with Stakeholders/Senior management and ensure timely feedback loop

• Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes

• Assist or Lead continuous improvement plan and track implementation and success of initiatives

• Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity

• Provide updates at regular meetings with Loan Operations, Risk and Controls, Compliance, etc.

• Manage remediation projects / initiatives and report on progress as required

• Assist or Lead departmental projects / initiatives as requested

• Ensure timely escalation of operational risks incidents to relevant contact points

DEVELOPMENT VALUE:

The successful candidate will have an excellent opportunity to develop a broad knowledge of Loan operations end to end cycle, regulatory exam methodology, and needs within a major global financial organization, building on their current quality, controls and/ or operations experience

QUALIFICATIONS

• 2-5 years relevant experience

• Can work well under pressure and multi-task with a sense of urgency

• Proactive to escalate issues and drive change on process

• Deliver results and able to meet tight deadlines

• Ability to collaborate with team members within and outside of own team

EDUCATION:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.