IT Solution Specialist, NAM Customer Centricity

Louis Dreyfus

IT Solution Specialist, NAM Customer Centricity

Kansas City, MO
Paid
  • Responsibilities

    OVERALL PURPOSE AND OBJECTIVE OF POSITION

    This position is responsible for being the expert of the solution area for Customer Centricity – within the broader Business Intelligence, Customer Service, and Collaboration solution. The solution specialization will extend to the collection of IT Applications, which covers business operations focusing on Customer Centricity. Due to the interconnected nature of the company’s business and supporting IT applications, the applications within the area of specialization may integrate with applications in other solution categories, requiring frequent collaboration with Business Analysts and other team members within the regional and global IT organization. Additionally, this position works very closely with the company’s business functions and stakeholders. A successful solution specialist will develop considerable business process and functionality expertise for the applications within the assigned specialization, in order to work hand in hand with functional users. The role will include significant elements of business analysis, change management, documentation and subject matter expertise for the assigned specialization.

    PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

    +--------------------------------------------------------------------------+ | - Work to support the solution strategy defined by the Solution | | Manager (SM), and work closely with the SM to achieve solution-level | | objectives | +--------------------------------------------------------------------------+ | - For Build activities, utilize business process and application | | expertise for partnering with business users to define and document | | business, functional, and technical requirements, develop test cases | | and lead QA and UAT testing efforts; and when needed, provide | | quality training to end users as part of project implementation. | | Additionally, closely support all other project implementation | | objectives as defined by the Solution Manager, including documenting | | future state processes and system functionality, and building | | communication and change management plans | +--------------------------------------------------------------------------+ | - For run activities, act as a support escalation point for subject | | matter expertise covering business process, application | | functionality, and technical configuration for applications within | | the specialization, or when the solution needs to be modified to | | ensure continuity | +--------------------------------------------------------------------------+ | - Partner with business unit personnel at multiple locations to | | understand business needs and translate those needs into detailed | | business and functional requirements | | - Collaborate with developers to develop technical requirements and | | functional business specifications | | - Serve as an authority on functional and technical issues in | | designated applications and business areas in the area of solution | | specialization | | - Develop test cases and perform regression and performance testing | | and manage user acceptance testing; defines roll out strategies | | - Create communication plans for project deployment; devise user | | manuals and training seminars | | - Collaborate with business unit personnel and technical personnel to | | assess AS-IS business processes and develop future state TO-BE | | processes, leveraging expertise in application functionality and | | company business processes | | - Strong focus on customer centricity and the needs of the customer in | | application design and support | | - Work with IT support team to coordinate the resolution of software | | issues and handle escalated service issues to maintain smooth | | ongoing operations of solution applications | | - Support the Solution Manager to identify risks and road blocks to | | the successful completion of the project and work with IT and | | Functional Management | | | | - Because of the dynamic nature of the company’s business operations, | | the Solution Specialist role may additionally require the | | performance of tasks and activities outside of the core competencies | | described here, or in business areas outside of the employees’ | | specialization area or broader solution umbrella, as directed by the | | Solution Manager or other members of the IT management team. | | | | | | | | | +--------------------------------------------------------------------------+

    COMPANY CONFORMANCE STATEMENTS

    In the performance of their respective tasks and duties all employees are expected to conform to the following:

    • Perform quality work within deadlines with or without direct supervision.
    • Interact professionally with co-workers, Company business associates and the general public.
    • Work together in a cooperative spirit to serve the best interests of the Company.
    • Operate in a fully responsible manner and comply with the law and Company policy.

    Required Skills

    Basic qualifications:

    • Thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems
    • Strong working knowledge/ experience in functional business areas, such as finance, accounting, information technology or business operations
    • Ability to act in a consultative role to understand functional business processes and related information technology needs and to develop relevant solutions and delivery proposals
    • Ability to effectively manage multiple assignments and priorities
    • Demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization
    • Advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.), Microsoft Project, Microsoft Visio
    • Excellent verbal and written communication skills
    • Project Management
    • Product Management
    • Business process analysis
    • Quality Assurance and User Acceptance testing concepts
    • Ability to express oneself clearly and concisely both verbally and in writing using the English language.
    • Able to work autonomously and with excellent time management skills
    • Ability to work with others in a team environment is required

    EQUIPMENT USED

    • Typical office equipment: PC, telephone, fax machine, copier, calculator

    WORKING CONDITIONS

    • Climate-controlled office environment
    • Extensions of regular working hours are occasionally necessary to complete time-sensitive projects, attend training or to respond to emergencies.

    EMPLOYEE SUPERVISION

    • No direct reports; must collaborate strongly with IT team and Functional team resources on a project basis.

    DECISION MAKING/ACCOUNTABILITY

    • Problem solving is a core competency of this position. Problems faced will be varied, and include but are not limited to: adapting application functionality to changing business processes, finding solutions to technical limitations, and investigating functionality or performance issues with solution applications to ensure a high level of service to the business.
    • The Solution Specialist must be able to think creatively and approach problems from a variety of different viewpoints in order to achieve an effective solution.
    • Must interact with Business Process Owners, Functional Heads, and various teams on a global basis
    • Must serve as the authority and ‘go to’ resource for business, application, and technical needs and initiatives for applications and business operations relevant to the solution specialization.

    Required Experience

    • 5+ years of strong technical or operational experience

    • Experience in participating in cross functional teams in a matrix organization

    • Experience establishing and maintaining effective working relationships with other business organizations and diverse groups of people

    • Experience with functional and technical aspects of major enterprise business systems and related technologies

    EDUCATION/PROFESSIONAL CERTIFICATIONS/LICENSES

    Basic qualifications:

    • Bachelor’s degree or higher, from an accredited 4-year college or university.

    Louis Dreyfus Company provides equal employment opportunities to all without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, genetic information, marital status, veteran status, disability or any other protected status.

  • Qualifications

    Basic qualifications:

    • Thorough understanding of planning, analysis, implementation, and testing techniques required to support medium-scale business operations systems
    • Strong working knowledge/ experience in functional business areas, such as finance, accounting, information technology or business operations
    • Ability to act in a consultative role to understand functional business processes and related information technology needs and to develop relevant solutions and delivery proposals
    • Ability to effectively manage multiple assignments and priorities
    • Demonstrated history of applying varied approaches to solve complex business support challenges of significance to the organization
    • Advanced knowledge of standard business tools such as MS Office Suite (Word, Excel, etc.), Microsoft Project, Microsoft Visio
    • Excellent verbal and written communication skills
    • Project Management
    • Product Management
    • Business process analysis
    • Quality Assurance and User Acceptance testing concepts
    • Ability to express oneself clearly and concisely both verbally and in writing using the English language.
    • Able to work autonomously and with excellent time management skills
    • Ability to work with others in a team environment is required

    EQUIPMENT USED

    • Typical office equipment: PC, telephone, fax machine, copier, calculator

    WORKING CONDITIONS

    • Climate-controlled office environment
    • Extensions of regular working hours are occasionally necessary to complete time-sensitive projects, attend training or to respond to emergencies.

    EMPLOYEE SUPERVISION

    • No direct reports; must collaborate strongly with IT team and Functional team resources on a project basis.

    DECISION MAKING/ACCOUNTABILITY

    • Problem solving is a core competency of this position. Problems faced will be varied, and include but are not limited to: adapting application functionality to changing business processes, finding solutions to technical limitations, and investigating functionality or performance issues with solution applications to ensure a high level of service to the business.
    • The Solution Specialist must be able to think creatively and approach problems from a variety of different viewpoints in order to achieve an effective solution.
    • Must interact with Business Process Owners, Functional Heads, and various teams on a global basis
    • Must serve as the authority and ‘go to’ resource for business, application, and technical needs and initiatives for applications and business operations relevant to the solution specialization.
  • Industry
    Financial Services