OVERALL PURPOSE AND OBJECTIVE OF POSITION        

The Solution Specialist's role is to deliver support to end users in the organization with respect to how to use various types of business/operational software programs efficiently and effectively in fulfilling business objectives. This is a regional position.

PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

+--------------------------------------------------------------------------+ | - Responsible for providing end user support and ensuring timely issue | | resolution for several applications. Includes troubleshooting | | applications and software for internal customers, such as | | operations, accounting, and other business units. | | - Works collaboratively with Project Managers/Business Analysts, | | Development/Application Managers, Technical Architects, User | | Support, Infrastructure and others to ensure effective cross-project | | communication and issue management. | +--------------------------------------------------------------------------+ | - Responds to users’ functional questions or issues. | | - Documents user issues and works with other IT members and users to | | grow the knowledge base and document best practices, procedures, | | controls, training materials, etc. | | - Assists with on-going maintenance of software (i.e., software | | upgrades), including development of test cases and scripts and | | perform system testing. | | - Responsible for assisting in the design, delivery, and improvement | | of in-house software applications training programs and | | related courseware. | | - In addition to after hour availability, work away from Kansas City | | and travel may be required, subject to requirements and | | management guidance. | | | |   | | | | ADDITIONAL RESPONSIBILITIES: | | | | - Other duties and projects as assigned | | | |   | +--------------------------------------------------------------------------+

COMPANY CONFORMANCE STATEMENTS

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with co-workers, Company business associates and the general public.
• Work together in a cooperative spirit to serve the best interests of the Company.
• Operate in a fully responsible manner and comply with the law and Company policy.

Required Skills

Basic qualifications:

• Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.)
• Knowledge or experience in functional business areas, such as finance, accounting, information technology and trading operations
• Demonstrated ability to act in a support role to understand functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions
• Ability to effectively manage multiple assignments and priorities
• Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment
• History of applying varied approaches to solve complex business support challenges of significance to the organization
• Demonstrate excellent verbal and written communication skills

Required Experience

Basic qualifications:

• 2 years of experience with functional and technical aspects of major enterprise business systems and related technologies.

Preferred qualifications:

• Strong technical or operational experience in financial, business operations, or trading systems.

Basic qualifications:

• Working experience with standard business tools such as MS Windows Operating System and Office Suite (Word, Excel, etc.)
• Knowledge or experience in functional business areas, such as finance, accounting, information technology and trading operations
• Demonstrated ability to act in a support role to understand functional issues, related information technology needs and to work with Project Managers/Business Analysts to create solutions
• Ability to effectively manage multiple assignments and priorities
• Demonstrated experience establishing and maintaining effective working relationships with other business organizations; successful experience in working with diverse groups of people in a problem-solving environment
• History of applying varied approaches to solve complex business support challenges of significance to the organization
• Demonstrate excellent verbal and written communication skills