JOB DESCRIPTION

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. Within GCS, the mission of the Business Banking Product Management team is to create banking products that are the best choice for our small business customers. We achieve this by being customer and competitor obsessed, delivering market leading value, and creating great experiences for our customers.

The Servicing Communications Product Manager is responsible for defining and executing the communications strategy and roadmap for Business Banking products across servicing channels, including email, paper, mobile push, and notifications. This role partners closely with Product Management, Product Development, Technology, Operations, Legal, Compliance, Risk, and Servicing to deliver clear, compliant, and customer-centric communications that support the Business Banking customer journey. The role also drives process improvements, operational excellence, and cross-functional initiatives that enhance the customer experience while supporting the continued growth of the Business Banking portfolio.

RESPONSIBILITIES

• Manage the communication strategy and roadmap for Business Banking products and features across multiple customer channels
• Lead the end-to-end execution of new and existing customer communications, including cross-functional coordination, approvals, submissions, and implementation
• Identify opportunities to optimize processes, improve efficiency, maintain agility, and support continued portfolio growth
• Develop and maintain process documentation, procedures, and governance artifacts to support operational excellence and compliance
• Conduct testing and due diligence to ensure communications, processes, and controls are functioning as intended
• Support remediation efforts related to operational events, issues, and regulatory or compliance-driven changes
• Monitor communication performance and leverage data and insights to identify opportunities for continuous improvement
• Partner across Product, Technology, Operations, Servicing, Compliance, and other cross-functional teams to drive alignment, share best practices, and deliver a seamless customer experience

QUALIFICATIONS

• Experience in Banking, Marketing, Financial Services, or a related field
• Strong project management, organizational, and prioritization skills, with the ability to manage multiple initiatives simultaneously
• Excellent written and verbal communication skills, with the ability to communicate effectively and influence stakeholders across all levels of the organization
• Strong analytical and problem-solving skills, with the ability to identify opportunities and drive process improvements
• Comfortable working in a fast-paced, evolving environment and adapting to changing priorities.
• Proactive, results-oriented, and highly collaborative, with a strong sense of ownership and accountability
• Customer-focused, with a passion for delivering best-in-class customer experiences

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.