JOB DESCRIPTION

American Express’s US Investigations Unit (USIU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). USIU provides oversight and support for global financial crimes investigations. In partnership with teams across the financial crimes organization, USIU develops and implements transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. USIU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA) and the USA PATRIOT Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes.

The Manager, Insider Investigations, will support the Insider Risk Program by conducting and overseeing investigations involving potential insider risk activity involving American Express colleagues, contractors, affiliates, vendors, or partners. The role will be responsible for reviewing investigative findings, supporting Suspicious Activity Report (SAR) preparation and filing activities, identifying emerging trends, and partnering with key stakeholders across compliance, security, and audit functions. The successful candidate will possess strong investigative, analytical, and communication skills, with the ability to manage multiple priorities and contribute to continuous process improvement.

RESPONSIBILITIES

Job Responsibilities:

• Develop and maintain knowledge of U.S. financial crime regulations, investigative methodologies, and insider risk typologies.
• Conduct and support investigations involving potential insider risk activity and suspicious financial behavior.
• Review investigative documentation and assist with the preparation, quality review, and filing of SARs.
• Ensure investigations are conducted in accordance with legal, regulatory, privacy, and employment requirements.
• Identify patterns, trends, and emerging risks through investigative analysis and reporting.
• Support the collection, maintenance, and reporting of Insider Risk Program metrics.
• Partner with stakeholders across GFCC, Global Security, General Counsel’s Organization (GCO), and Internal Audit to support investigations and information-sharing efforts.
• Contribute to enhancements in investigative processes, controls, procedures, and governance practices.
• Provide guidance and coaching to investigative analysts on case development, documentation, and SAR preparation.
• Support responses to internal audits, compliance reviews, and regulatory inquiries as required.
• Maintain awareness of evolving financial crime risks, regulatory developments, and industry best practices.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s/University degree or equivalent experience.
• 5+ years of experience in AML compliance, financial crime investigations, law enforcement, insider risk investigations, or related fields within a financial services environment.
• Working knowledge of BSA/AML regulations, including the Bank Secrecy Act and USA PATRIOT Act.
• Experience conducting complex financial crime or compliance investigations.
• Strong analytical, investigative, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience collaborating with cross-functional stakeholders.

Preferred Qualifications:

• Experience preparing, reviewing, or supporting Suspicious Activity Reports (SARs).
• Knowledge of insider risk frameworks, employee misconduct investigations, or fraud investigations.
• Ability to identify opportunities for process improvement and operational efficiency.
• Strong attention to detail and commitment to quality.
• Experience with insider risk technologies, case management systems, user activity monitoring or behavioral analytics tools.
• CAMS, CFCS, or other relevant certifications preferred.
• Experience supporting audit, regulatory, or governance activities preferred.
• Master's degree or advanced degree a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.