JOB DESCRIPTION

The Credit Review Group is a third line of defense function that evaluates credit quality, risk ratings, and the effectiveness of credit risk management across the enterprise. It provides objective, risk-based insights to the Board of Directors and Senior Management, helping identify emerging risks, ensure adherence to risk appetite and regulatory expectations, and support the overall safety and soundness of the credit portfolio.

Job Description

The Governance Manager will be responsible for supporting and maintaining the governance infrastructure that enables the Credit Review Group to operate in compliance with enterprise requirements and regulatory expectations. Reporting to the Director of Practices & Operations, this role will oversee governance processes, documentation, and risk management activities, ensuring consistency, transparency, and effective execution across the organization.

RESPONSIBILITIES

How will you make an impact in this role?

• Lead administration and ongoing maintenance of the Credit Review Risk and Control Self-Assessment (RCSA) program, including coordination of updates, documentation, and governance activities.
• Support the Credit Review Business Continuity Management (BCM) program, including maintenance of continuity documentation, coordination of required activities, and compliance with enterprise BCM requirements.
• Manage Records and Access Management processes, ensuring appropriate governance, documentation, and adherence to enterprise standards.
• Oversee Third Party Lifecycle Management (TLM) activities, including coordination of third-party governance requirements, assessments, and ongoing monitoring activities.
• Support affiliate governance activities, including annual affiliate agreement refreshes and quarterly risk and performance metric reporting.
• Maintain Credit Review governance documentation and review methodology.
• Coordinate governance-related reporting, documentation requests, and stakeholder inquiries.
• Partner with leadership and enterprise governance teams to identify opportunities to strengthen governance processes, improve documentation standards, and enhance operational effectiveness.
• Monitor changes to enterprise policies, governance requirements, and regulatory expectations and support implementation within the Credit Review Group.

QUALIFICATIONS

Minimum Qualifications

• Bachelor's degree.
• 4+ years of experience in Governance, Control Management, Internal Audit, or a related discipline within a large financial institution.
• Strong knowledge of governance frameworks, risk management practices, and enterprise policies and procedures.
• Experience supporting or administering programs such as RCSA, Business Continuity Management, Third Party Risk Management, Records Management, or related governance functions.
• Demonstrated ability to manage multiple governance processes simultaneously while maintaining strong attention to detail.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills, including experience working with cross-functional stakeholders.

Preferred Qualifications

• Experience implementing or maturing governance, risk, and control frameworks within new or evolving functions, including driving change management and stakeholder adoption of new processes and requirements.
• Familiarity with enterprise governance platforms and workflow management tools (e.g., ServiceNow, Archer).
• Experience supporting regulatory, audit, or compliance-related activities.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.