At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Loyalty & Benefits Governance and Reporting team, part of Digital Product Operations, is at the heart of American Express’ customer experience-delivering high-impact capabilities that enable cardmembers to earn and redeem rewards, enjoy travel perks, and access partner benefits across channels and geographies.
We are in the midst of a major transformation-modernizing our legacy systems to a scalable, resilient, and configurable platform that powers the next generation of loyalty experiences. This year marks a critical phase in that journey, and we are looking for a bold, strategic, and pragmatic leader to take charge .
This role will lead governance efforts over the broader scope of the Governance and Reporting program, including support of the US and International Modernization programs, GLB reporting, and strengthening processes, tools and functions.
Key Responsibilities:
Support the Global Loyalty and Benefits Governance & Reporting functions.
Partner with GLB teams to identify opportunities for reporting, templates, and operational efficiency opportunities.
Present to and represent GLB Governance priorities and initiatives in meetings and forums.
Identify efficiency opportunities and build capabilities utilizing AI and automation to streamline and strengthen our approach and program.
Create, maintain and refine operations and process documentation to ensure consistency and efficiency across the organization.
Minimum Qualifications :
7+ years of program management experience, or 5+ years of focus on technology transformations with experience reporting directly to senior leaders
Demonstrated ability to drive clarity in ambiguity, balance competing priorities, and influence cross-functional teams and senior stakeholders.
Strategic thinker with sharp execution focus-able to align long-term vision with near-term delivery.
Excellent facilitation, communication, and negotiation skills.
Ability to craft executive level materials (e.g., communications and presentations).
Strong O365 skillset (e.g., PowerPoint, Word, Excel)
Deep appreciation for controls, compliance, and risk frameworks in a highly regulated environment.
Bachelor’s degree or equivalent experience; advanced degree a plus .
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.