At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express is the top tier payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated solutions.

As the global leader in the corporate payments’ solutions space, we continue to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered increased growth over the past decade. GCS partners with small businesses and corporate clients to support them as they manage business expenses and make large purchases through proprietary payment solutions and expense management tools.

The Early Tenure Deployment Manager ’s primary responsibility is to lead a team of tele based Deployment Account Development Consultants to on-board and provide early treatment of our digital accounts payable solution. The Deployment team leverages their expertise to understand the client need, educate, and drive engagement while maintaining loyal customer relationships.

Job Responsibilities:

Strategic planning

• Drive overall team strategy to achieve business goals and growth targets from newly acquired accounts
• Develop and standardize deployment best practices for various client segment types utilizing data analysis to set KPIs for success by client segment
• Monitor & refine deployment approaches as necessary to continually improve client experience, adoption, and team performance through constant data analyzation and reflection

Coaching and development

• Mentor and develop a group of Tele Deployment Consultants to drive growth and achieve targets

• Hire and on-board new consultants to build a strong team and support team development by regularly conducting 1:1 coaching sessions and team huddles

• Manage performance of team to achieve portfolio growth, retention, and profitability targets from existing clients

Business development

• Report on team performance and forecasting to Senior Leadership for project throughput, churn risk analysis & impact, spend attainment & forecasting, incoming pipeline assignment, pre-sales requests & support, etc.
• Partner closely with other teams such as Sales, Marketing, Account Management, Product, & Support to understand their goals and Deployment’s role

Compliance (100% of time)

• Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
• Support Operational Excellence team in call monitoring processes to ensure high quality and compliant customer interaction

Qualifications:

• Bachelor's degree preferred
• Experience leading sales or account development team, 3+ years
• External customer facing software deployment experience
• Experience partnering with clients across various markets / industries
• Experience in a highly regulated industry
• Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results
• Proactively and consistently demonstrates the value of partnering with American Express
• Results focused
• A customer-centric perspective with excellent listening and problem-solving skills
• Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
• Market, industry, & product knowledge
• Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
• Strategic thinking
• Leadership and team motivation

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.