Client Service Center-Change the Bank Business Analyst

(Associate)-Wealth Management Operations Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets. Wealth Management Operations Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client's investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities. The MSSN & CSC Change the Bank organization directly supports the various Wealth Management Strategies impacting both the Field and our Clients. The group is primarily responsible for enabling key initiatives with a focus on exceptional Operational Services and Streamlined Processes on behalf of WM Operations. As part of the support model, MSSN & CSC CTB has a dedicated team responsible for the management of large scale technology and operational programs related to the Call Center platform as overall production support of the Morgan Stanley Service Network and Client Service Center. The team collaborates with stakeholders in the Field, Operations, IT and the Business to define, analyze and deliver strategic Technology and Operational processes. Members of the team are expected to take leadership roles in the various programs as well as personal accountability for delivering first class products and solutions for the Morgan Stanley Service Network, Client Service Centers, and Client Advisory Center. Responsibilities include: - Business analysis and requirement writing - Perform analysis in order to support identification of procedures/processes eligible for streamlining and increased efficiency - Support change agenda by partnering with Lead Business Analyst - Creation and execution of UAT test scripts - Defect management - Participation in Production release events including check outs & validation - Status reportingSkills Required: - Able to maintain composure and professionalism in a fast-paced, busy environment - High level of attention to detail - Strong knowledge of Microsoft Office - Effective communication skills, both written and verbal - Excellent organization skills - Bachelors Degree - 1 to 3 years call center experience **Primary Location: **Americas-United States of America-Ohio-Columbus **Work Locations: ** **Job: **Operations **Organization: **Morgan Stanley **Job Posting: **Jul 20, 2018