Job Description

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

Mortgage Loan Processors are on the Mortgage Production Team and are tasked with these critical objectives: Analyzing mortgage applications and determining all documentation requirements based upon the uniqueness of the property, borrower's credit profile, employment type and history and/or income source(s), asset portfolio, source of down payment, and the loan type being requested and the corresponding investor standards. Organizing the borrower(s) and vendors (title companies, appraisal management co. HOA's, etc.) and communicating the requirements of approval. Retrieval and analysis of documentation, and compilation of a file to be submitted to mortgage underwriting for Conditional Approval Providing service to borrowers and REALTORs that supports ongoing business development activities of the MLO. Achieving (in partnership with Mortgage Underwriters, Mortgage Closers and other mortgage business units) industry leading NPS scores and industry leading turn times. Achieving compliant and salable mortgage loan production

Essential Functions

• To ensure the timely and accurate processing of all assigned mortgage loans while maintaining quality standards and timelines. Conduct a detailed analysis of all loan file documentation for credit granting purposes including but not limited to application, credit report, DU Finding, pay stubs, tax returns, asset statements, and third party vendor documentation. Professionally and proactively communicate to all parties to ensure a positive member experience. Analyze all loan documentation for compliance with GSE and Ent portfolio guidelines. Evaluate and independently resolve complications that arise related to loan guidelines, member requests, regulatory requirements, etc. Communicate loan status with members, Mortgage Loan Officer (MLO) and industry partners. Act as the point person for the loan application. Professionally and proactively communicate with members to ensure a positive member experience.
• Setup loan file by ordering all required services from third-party vendors, such as appraisals, VOEs, VOMs, title commitments, flood certificates, tax transcripts, etc. to meet all required timelines. Update system with accurate closing costs.
• Conduct pipeline review no less than weekly with MLOs. Keep leadership and MLO informed of progress of mortgage loan file and advise them immediately of any problems that arise. Conduct daily review and follow-up with borrowers and vendors regarding outstanding items; gather necessary documentation as needed. Manage key dates and deadlines and document expiration dates.
• Research and maintain an updated knowledge of progressing loan program guidelines. Understand and meet all regulatory guidelines to guarantee loan compliance (i. e. points and fees tests, APR, QM, ATR, etc. )
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D.
• 3+ years' experience in the financial services industry to include: Required
• 2+ years' mortgage loan processing experience. Required
• 1+ years' experience processing government loans. Preferred

Technical or Specialized Knowledge/Skills:

• Working knowledge of first mortgage products, terminology, and process flow.
• Working knowledge of investor and lending regulations.
• Ability to analyze member provided documentation (i.e. paystubs, credit reports, assets, tax returns, etc.), purchase contracts, title commitments, and recognize potential red flags/fraud.
• Strong problem solving ability.
• Strong win/win focus on coordinating member service and external pressures to create positive outcomes for all interested parties.
• Ability to prioritize/manage files and allocate resources
• Organized, detail oriented, flexible and able to multi- task in an ever-changing environment
• Display positive, professional demeanor and work independently with little supervision
• Self-motivated
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union
• Effective verbal and written communication skills
• Strong mathematical skills.
• Proficient with the Microsoft Office Suite of tools (Word/Excel/Powerpoint/Outlook).

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

The pay range for this position is: $22.62 to $24.84 per Hour (S12)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

We anticipate this position to close on 11/05/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)