NAM ICG Tech, Summer Production Support Analyst - (2021)

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Citi

NAM ICG Tech, Summer Production Support Analyst - (2021)

New York, NY +1 location
Internship
Paid
  • Responsibilities

    You're the brains behind our work.

    You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.

    Citi is looking for Summer Production Support Analysts to join the Technology team in NAM. Technology within Citi is the backbone for all aspects of Financial Services. At Citi we solve problems, enhance services, and identify more efficient ways to build business, raise productivity, boost competitiveness and enable expansion. We are delivering state-of-the-art software applications to support Citi's core businesses in Capital Markets, Investment Banking and Trade Processing. We have to solve some of the most complex business problems, and rely on enterprise technologies such as Big Data, MongoDB, AB Initio, Java, .NET, C++ and more. Advancing our technological capabilities day after day not only delivers seamless services to the bank but works towards building the flexible systems that will define the digital bank of tomorrow.

    Production Support plays an integral part in running and maintaining the production environment for both front and back office applications so that Citi can confidently conduct business and service clients. Our production support analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical skills.

    We provide you with the knowledge and skills you need to succeed.

    We’re committed to teaching you the ropes. The Summer Analyst Program starts in June with an in-depth education on the fundamentals of the Analyst role, as well as the nuances of Citi’s culture. The program also includes on the desk training, an informative speaker series as well as networking opportunities. Summer Analysts often return to Citi after graduating from University to become full-time Analysts and continue their career in technology.

    Your time here will look something like this...

    As a Production Support Analyst, you will work in a dynamic environment that adapts to the needs and priorities of the Trading, Sales and Middle Office. As you gain business knowledge combined with your technical skills, you will swiftly troubleshoot problems and provide solutions. This involves coordinating with other technology partners such as developers, business teams, etc. to monitor the end-to-end application environment in real-time. Projects that Summer Analysts have worked on in the past:

    • Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them. Our analysts help to build upon and improve our current platform - using street-standard tools such as ITRS and ECS.
    • have implemented solutions that helped develop and hone their software development skills, ranging from excel macros, to python scripts, to C# and Java applications.
    • Organizational and operational efficiency improvements - Within various support teams there are still day to day activities that are being performed manually, so our analysts get involved in efficiency improvement projects to see where tasks can be automated or streamlined to free their time to get involved in strategic projects that can better serve the business.
    • You are graduating between December 2020 and May 2022
  • Qualifications

    We want to hear from you if...

    You are graduating between December 2021 and May 2022 You are pursuing Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or another tech related degree A GPA of 3.0 or above is preferred You are a U.S. citizen, U.S permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

    Who we think will be a great fit...

    A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:

    • Passionate about technology, with knowledge of any of the following being a plus:
    • Ability to multi-task with sharp problem solving skills
    • Strong communicator, able to build relationships and rapport easily
    • Adaptable and enjoy working in a fast-paced environment
    • A team player
    • Positive attitude and keen to learn.
    • Ability to work under time constraints

    Citi is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process in accordance with law. Please inform me prior to your interview date if you require any accommodation throughout this process.#GHC

  • Industry
    Financial Services
  • Locations
    Tampa, FL • New York, NY
  • Fun Fact
    By 2020, Citi will source renewable power for 100% of its global energy needs.
  • About Us

    Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.