Job Description

Job Description

We are a full-service community bank with branch locations in New York and New Jersey. Each day, Northfield Bank upholds our mission to be the financial institution of choice for individuals and businesses by delivering innovative products and exceptional customer service. Founded in 1887, the Bank has always been proud of being “locally grown,” and credits our strength to our dedication to our customers and the communities that we serve.

Much has changed since Northfield’s founding, but we will continue to be guided by our core values of trust, respect, and excellence today and in our many years to come.

** Job Title:** Intern Associate

** Department: Prince's Bay**

** Job Location:** Staten Island, NY

** Job Status:** Full Time

Program Overview:

The Northfield Bank Summer Internship Program provides college students with an opportunity to gain real-world experience in the banking industry. Interns will work closely with experienced professionals, contribute to meaningful projects, and develop a deeper understanding of financial services. This program is designed to provide exposure to different areas of banking, including but not limited to:

• Retail Banking & Customer Service – Learn about branch operations, customer engagement, and financial products.

Key Responsibilities:

• Assist in department-specific projects and daily operations.
• Conduct research, analyze data, and prepare reports.
• Support process improvements and learn industry best practices.
• Participate in meetings, training sessions, and professional development activities.
• Collaborate with teams to enhance workflow and customer service initiatives.
• Maintain confidentiality and adhere to company policies and regulatory guidelines.
• Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction
• Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures; through in-person interactions and by making outbound phone calls.
• Partner with the branch team and specialists (e.g., financial advisors) to ensure our customers get access to experts who can help them with specialized financial needs
• Accept and accurately process all financial service transactions within bank policies, procedures and regulations
• Open all account products, including checking, savings, CDs and IRAs promptly and accurately. Update account information as needed.
• Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions
• When completing Teller functions, maintain responsibility for cash drawer and follow proper balancing/reconciling procedures
• Build trust and respect with customers by researching and resolving customer inquiries and problems to provide a positive customer experience. Partner and collaborate with other bank departments when necessary.
• Assist branch Supervisory staff with preparation of daily branch summary and ATM proof. Investigates, resolves and reports out of balance transactions. Assists with vault and shipment control activities as needed.
• Maintain a working knowledge of all bank products and services
• Demonstrate professionalism at all times by maintaining a positive and respectful demeanor even during challenging situations
• Maintain a satisfactory level of attendance, which includes keeping unscheduled absences to a minimum, arriving to work on time on scheduled work days, and remaining on duty during the entire scheduled work period
• Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations
• Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area
• Compliance with all relevant Bank policies and procedures

Qualifications:

• Currently enrolled in an accredited college or university, pursuing a degree in Business, Finance, Accounting, Information Technology, Human Resources, or a related field.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A keen interest in the banking industry and financial services.
• Must able to travel to NJ and NY.

What You’ll Gain:

• Hands-on experience in a professional banking environment.
• Exposure to multiple facets of the banking industry.
• Networking opportunities with industry professionals and mentors.
• Professional development workshops and training.
• A deeper understanding of career opportunities in financial services.

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Northfield Bank is an Equal Employment Opportunity Employer M/F/Disability/Protected Veteran

Salary Pay Range: $18.00 per hour (This range is for informational purposes only. Offer of employment will be made based on level of experience and skill qualifications within this range)