Research & Resolution Associate II-credit (1961) in Irving, TX at Mr. Cooper Date Posted: 4/2/2018 Job Snapshot Employee Type: Full-Time Location: Irving, TX Job Type: Other Experience: Not Specified Date Posted: 4/2/2018 About Us Based in Dallas, Texas, Mr. Cooper provides quality servicing - origination for homeowners throughout the United States. With over two decades of experience, Mr. Cooper is a recognized leader in the mortgage industry. The company serves customers at every point of the home loan journey, meeting the constantly evolving needs of homeowners and the industry itself. Job Description Ready to be a Cooper too? This might just be right up your alley! JOB SUMMARY The Credit Reporting Associate II receives, investigates, resolves and responds to borrowers direct and indirect disputes. The success of this very compliance critical function depends on a good understanding of upstream originations and servicing processes, credit reporting processes and procedures, as well as a thorough knowledge of the credit reporting systems used to execute on any adjustments necessary, based on our credit investigations. ESSENTIAL JOB FUNCTIONS Read and understand correspondence and communications received directly and indirectly from borrowers. Identify root cause of the dispute or inquiry from the borrower. Complete investigations of credit disputes. Understand what internal and external systems that need to be used to research the dispute. Interact with internal NSM departments, vendors, prior servicers, taxing authorities, credit reporting agencies, and customers, etc. to obtain further information about the root cause issues. Interact with other NSM departments and external entities to identify resolutions and, in some cases, execute adjustments on their loan. The Credit Reporting Associate will write a resolution letter for the borrower/requestor and send it to then via mail, e-mail, fax, etc. The Credit Reporting Associate will log their activity in our host systems, as well as track their production. The Credit Reporting Associate will upload all documents used, as well as the resolution letter to our host systems. The Credit Reporting Associate will occasionally contact borrowers by phone to collect missing documentation or resolve escalated issues FUNCTIONAL JOB COMPETENCIES Good written and verbal communication skills. A good working knowledge of LSAMS preferred Must be highly proficient at reading payment histories Prior experience or certification credit reporting, modifications, and/or bankruptcy preferred Ability to prioritize work items and plan for future activities Proficient in Microsoft Office Word Ability to work independently Good phone communication skills and ability to handle emotional behavior REQUIRED EDUCATION/EXPERIENCE Bachelor's degree or equivalent work experience required Prior Customer Service experience preferred 2-3 years Prior mortgage servicing experience preferred Working knowledge of e-Oscar would be ideal Job Requisition ID: 1961 Job Category: Servicing Primary Location City: Irving Primary Location Region: Texas Primary Location Postal Code: 75063 Primary Location Country: United States of America Posting Organization: Mr. Cooper Line of Business: Servicing Additional Posting Location(s): Alternate Requisition: No