Escrow specialist (3230) in Irving, TX at Mr. Cooper Date Posted: 6/14/2018 Job Snapshot Employee Type: Full-Time Location: Irving, TX Job Type: Other Experience: Not Specified Date Posted: 6/14/2018 About Us Based in Dallas, Texas, Mr. Cooper provides quality servicing - origination for homeowners throughout the United States. With over two decades of experience, Mr. Cooper is a recognized leader in the mortgage industry. The company serves customers at every point of the home loan journey, meeting the constantly evolving needs of homeowners and the industry itself. Job Description Ready to be a Cooper too? This might just be right up your alley! JOB SUMMARY Facilitate daily activities with a commitment to excellence, effective time management, ability to handle multiple task and good interpersonal skills. ESSENTIAL JOB FUNCTIONS Respond to incoming phone calls regarding real estate tax, homeowner's association, hazard and/or flood insurance, optional credit life, unemployment, accidental death & disability insurance. Participate in projects. Will interact with both internal and external customers. Were here to keep the dream of home ownership alive. Oh, and while were at it, were determined to change the lending industry itself. Its simple, but it wont be easy. And well need a great team behind us. (Thats where you come in.) We want to show the world that transparency, candor and collaboration arent just good values. Theyre good business. Working here isnt for people who want to punch a clock. Its for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living. The Escrow Associate I is responsible for completing the Post Disbursement Closing Disclosure and ensuring compliance with department guidelines and state and federal laws and lending regulations. Roles & Responsibilities: Collaborate with Homeowners Associations (HOA), Condominiums Associations, and Cooperatives to gather documents and negotiate assessment balances Perform audit functions for HOA, tax, insurance or escrow analysis functions. Review reports and make corrections to exceptions as identified. Work with HOA, tax or insurance vendors to ensure processing accuracy. Ensure that HOA payments are made timely and accurately on behalf of our customers. Operating efficiently within the NSM Operating system a key requirement of the Escrow functions. Collaborate with team members on reasons for exceptions and ensuring that exceptions are resolved. Provide oversight for functions that vendors perform. Complete or assist in the completion of all audit tasks for internal processes or vendor managed processes. May be required to train new associates. Responsible for additional assignments as required. Core Requirements: Education & Professional Experience: Typically requires a minimum of 1 year of related work experience. High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. One year customer service experience required. Leadership/Hierarchy: Operates effectively under general supervision on routine assignments; receives instructions on new assignments. Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution. Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience. Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence. Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office. EDUCATION / EXPERIENCE REQUIREMENTS Prefer 2 years prior experience in a mortgage Escrow Department, or similar financial services/call center environment, or will consider entry level with a Bachelors degree in a business related discipline. Must have experience working in a call center environment Knowledge of LSAMS, Smartweb a plus Ability to multitask & work in a fast paced environment Quick to learn new processes/flexible Ability to work independently Customer service focused Maintains a professional image and demeanor Ability to communicate effectively both orally and in writing Possess positive references from prior employers Candidates on occasion must be able to work a flexible schedule that may include some evening and weekend hours. Job Requisition ID: 3230 Job Category: Servicing Primary Location City: Irving Primary Location Region: Texas Primary Location Postal Code: 75063 Primary Location Country: United States of America Posting Organization: Mr. Cooper Line of Business: Servicing Additional Posting Location(s): Alternate Requisition: No