Sales Coordinator
• Hourly Pay Rate: $24.00/hour, plus the position is eligible for additional incentives including annual discretionary bonus, 401(k) match, excellent health and welfare benefits.
• Schedule: Onsite, Full Time, Monday-Friday, 8:00am-4:30pm
• Location: Atlanta, GA 30339 (near Truist Stadium, Cobb Galleria Centre, conveniently located at the intersection of I-285 and I-75)
National Funding, a fast-growing and well-established fintech company since 1999, has created and launched a new, state-of-the-art digital lending company based in Atlanta, called SmallBusinessLoans. SmallBusinessLoans provides a fully digital lending offering targeted to small businesses across the United States that are seeking an automated loan experience. SmallBusinessLoans.com has a great opportunity for a Sales Coordinator to join our dynamic and enthusiastic team.
The Sales Coordinator is responsible for supporting our sales team and ensuring seamless customer experiences. Performs an inside sales function primarily by telephone sourcing sales opportunities with either new potential or existing customers through inbound and outbound calls. Primary responsibilities will include assisting in the sales process, addressing customer inquiries, answer general questions about loan application, collecting required loan package documents, and present all pertinent information to the credit team to streamline the credit approval process.
What You'll Be Doing:
• Source sales opportunities through inbound leads and outbound calls.
• Manage high volume of inbound and outbound calls in a timely manner.
• Establish connection with customers over the phone; build an environment of trust through responsive service and understanding needs.
• Listen attentively to customer questions and provide answers that are knowledgeable and insightful to encourage completion of the application package.
• Obtain complete and accurate customer information and other details as necessary; enter all information in designated database accurately.
• Maintain clear records of all conversations in designated database.
• Follow communication scripts and advertise our products to interested customers in a manner that is professional and honest while adhering to regulatory standards.
• Maintain a high level of product knowledge to effectively communicate features and benefits of services offered.
• Stay updated on company products, services and industry trends through ongoing training.
• Maintain confidentiality of all customer PII and Company records.
An Ideal Candidate Looks Like This:
• High school diploma required, undergraduate degree preferred
• Previous 1-2 yrs. experience in a customer service or sales support role, preferably within the Fintech or financial services industry
• Ability to perform basic calculations and mathematical figures
• Strong attention to detail, with the ability to multitask and prioritize tasks effectively
• Experience in CRM software (e.g., Salesforce) a plus! Proficient in MS Office
• Professional demeanor, excellent phone etiquette. Effective verbal, written and listening communication skills
• Strong interpersonal skills with a customer-focused approach
• Ability to collaborate with all levels of the organization and ability to adapt to changing priorities
Other Job functions:
• Must be able to work overtime, as needed.
• Must be able to work a flexible schedule.
• Must be able to work weekends, as needed.
Physical Demands:
• Working in a temperature-controlled office environment
• Sitting at a desk for long periods of time while viewing multiple computer screen monitors
• Potential lifting of boxes around 5-10lbs
Why SmallBusinessLoans?
• Growing, successful company preparing to almost double in size over the next year (this is your opportunity to get in on the ground floor)
• Positive, energetic, passionate, business casual environment with management who are committed to your success
• Fantastic benefits package including a 401(k) match
• Great company culture, beautiful offices and more!
SmallBusinessLoans is an Equal Opportunity Employer.