IT SUPPORT SPECIALIST - San Diego, CA (La Jolla/UTC area)
Full time M-F 630am-330pm PST, Working Onsite in San Diego.
Being authorized to work in the U.S. is a precondition of employment.
National Funding is not considering candidates requiring 1099 or C2C.
Exempt/Salary: $52,000 - $65,000 + Bonus
National Funding is continuing to grow its IT Department and has an exciting opportunity for a IT SUPPORT SPECIALIST.
JOB DESCRIPTION:
The IT support specialist is ultimately responsible for front-line support of all National Funding employees, vendors, visitors, and various IT related issues/activities. The role performs analytical, technical, and administrative work on planning and installation of new and existing end user devices, laptops, and workstations. Provides hardware and software support to ensure optimal business functionality and performance of day-to-day needs from basic to advance troubleshooting. In addition, diagnoses and resolves problems in response to end-users reported incidents; communicate with users to understand requests/issues for accurate and appropriate solutions in a timely manner. The right candidate will participate as a team member in a collaborative environment, actively contribute to completion of goals, and assigned tasks as well as project. Clearly communicate information, ideas, or instructions verbally, in writing, and follow recommendation, coaching, and team approaches.
MAJOR RESPONSIBILITIES:
Provide 1st and 2nd level technical support to end-users for computer hardware, software, Microsoft Operating System, MacOS, network connectivity. Office applications, user's peripherals, printing, and email.
Resolve routine end-user reported issues and requests in a timely manner through established protocol and troubleshooting. Escalate, as necessary.
Responsible for onboarding new employees, including AD account creation, email creation, workstation setup, building security access, maintaining IT systems.
Maintains current inventory of all deployed and shelved IT assets (i.e., laptops, desktops, etc.)
Always monitor Help Desk queue and address any reported issues as soon as they arrive, escalating to other members of the team as needed while maintaining internal SLAs (Service level agreements).
Install software on new or existing devices, in accordance with standard procedures.
Able and willing to work weekends as needed on various IT projects as well as planned or ad-hoc maintenance.
Utilize and maintain knowledge bases, IT documentation and vendors documentation. In addition, we must create detailed documentation on problems and resolutions in the ticketing system.
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and users training materials.
Work with employees, internal IT team, other department staff, and 3rd party vendors to identify, coordinate, escalate and resolve technical support issues.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Working toward a degree in a computer-related field or at least 2 years experience in a comparable role administering a Windows and MacOS environment.
Required CompTIA A+ Certification.
Experience with troubleshooting, formatting, installation, updates, basic desktop/server support to include Microsoft Windows, Linux, MacOS, and server.
Administration of virtualization platform and technologies such as VMware, ESXi, Nutanix, etc.
Experience with IT hardware, software and various IT platforms including Dell, Apple, Office365, Slack, and Okta.
Basic understanding of a CRM system (Salesforce preferred) process and integration
Experience with servicing and programming VoIP devices and administering cloud-based platforms such as Zoom.
Basic to advance level of Networking concepts (including cloud) and topology is a plus
Experience and understanding of IT and Security best practices and procedures.
Able to lift/carry 40 pounds and stand for long periods of time.
KNOWLEDGE, SKILLS, AND ABILITIES PREFERRED:
WHY NATIONAL FUNDING?
Positive, energetic, passionate, business casual environment with management who commits to your success
Fantastic benefits package: Our current benefit package includes medical, dental, vision, life, LTD and AD&D insurance as well as a 401(k) Retirement Savings plan with an employer match. Eligibility for all benefits will start the first of the month following 60 days of employment.
Numerous employee events throughout the year, including our annual traditions such as a Day at the Del Mar Racetrack, Del Mar Mud Run, Bring Your Kid to Work Day, Holiday Party, Employee and Family Picnic, sporting events and more.
National Funding is one of the leading providers of short term loans and equipment leasing for small businesses across the United States. In both 2013 and 2014, we were ranked by the San Diego Business Journal as one of the 100 Fastest Growing Private Companies in San Diego and listed on the Inc. 5000 List of America's Fastest Growing Private Companies. We serve the small business community nationwide by offering a range of financial services and products. Since 1999, we have been in the forefront of the equipment leasing business, working with businesses in hundreds of communities and industries to expand and upgrade their business equipment. As we have grown, so too has our product line, and now we are one of the country's largest private lenders of small business loans. Our customers call on us to get working capital, merchant cash advances, credit card processing, and, of course equipment leasing.