Job Description

PRIMARY PURPOSE:

Responsible for assisting agents in the field by processing carrier applications, answering commissions questions, and providing back office support to help streamline their daily operations so they can maximize sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Answer inbound calls
• Respond to agent emails via a Ticket System
• Provide agents with back-office support
• Assist agents with commissions questions, leads support, product information, and more
• Work with agents regarding missing application items
• Promote and support National General A&H product sales
• Make proactive outbound calls to agents to enhance business partnership
• Maintain positive working relationships with assigned accounts
• Present AHCP available advantages and benefits with inquiring agents
• Assist agents in maintaining current licenses
• Meet or exceed call quality metrics
• Provide world class support on every call

MINIMUM SKILLS AND COMPETENCIES:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• Exceptional phone etiquette
• Ability to multi-task and prioritize workload
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Must possess effective verbal and written communication skills
• Ability to work with multiple computer screens
• Ability to sit and work at a computer for long periods of time
• Ability to work in an open environment

DESIRED SKILLS:

• 2+ years of customer service experience
• 1+ years of experience in a professional office
• Previous experience in the insurance industry
• Background in account management
• Experience in a call-center environment

Company Description

National General Insurance is a personal lines insurance company with industry roots that date back to 1939. We offer vehicle, home, accident and health insurance products, in addition to lender services products, tech solutions and more. National General is a forward-thinking, agile and opportunistic business, which has evolved to become one of the fastest growing insurance carriers in the industry. We serve millions of policyholders and have more than 9,500 employees in offices located throughout the U.S. As a certified Great Place to Work® employer, we are proud to offer competitive compensation and benefits packages. National General employees enjoy a generous paid time-off program and company-paid holidays, medical, dental and vision plans, prescription drug plans, short-term and long-term disability plans, company-paid life insurance, 401(k) plans with an employer match, and more. National General also offers tuition reimbursement in addition to exceptional internal training and education programs designed to build careers within the company. We value the diversity of ideas and unique skills of our team members, and recognize the ways in which their talents, contributions and individual viewpoints contribute to our success as a company. Join the NatGen team, and find out how you can grow with us! National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.