A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom, and the Careers page of www.NewYorkLife.com. Training and Development Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful. Shift Information This is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM during the workweek. Benefits Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program Career Opportunities New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting, and claims. Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting. EOE M/F/D/V Responsibilities: PRIMARY RESPONSIBILITIES • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication • Support agency management in the on-boarding of new agents • Participate in event planning for training sessions, kick-off events, and other meetings • Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions • Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports. Qualifications: QUALIFICATIONS • Associates or Bachelor’s degree preferred, or equivalent years of related experience • The ideal candidate should have 2 or more years of customer service and administrative experience • Strong computer skills with proficiency in the Microsoft Office Suite • Demonstrated ability to multitask effectively • Strong written and verbal communication skills required COMPENSATION IS A COMPETITIVE FULL-TIME BASE SALARY, OVERTIME ELIGIBILITY PLUS TARGET BONUS Compensation: $38,000 - $50,000 base + overtime + bonus

• Primary Responsibilities • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication • Support agency management in the on-boarding of new agents • Participate in event planning for training sessions, kick-off events, and other meetings • Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions • Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports.