HR Operations - Background Check Specialist -Date:Aug 20, 2018 Location:New York, NY, US Company:New York Life Insurance Co New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moodys Aaa; Standard & Poors AA+ (Source: Individual independent rating agency commentary as of 8/1/17). Financial strength, integrity and humanitythe values upon which New York Life was foundedhave guided the companys decisions and actions for over 170 years. Our Human Resources department is currently seeking an eager, career-oriented individual for a junior role within our Operations team. This position is based in our New York City home office. We are looking for a self-starter who will be responsible for the overall background check process for specific business areas, including running reports, reaching out for additional information, and tracking results for new hires. This team member will provide daily updates to managers, candidates, and recruiters on the status of background checks. A successful person in this role will have excellent written and verbal communication skills and strong attention to detail, along with solid execution and time management skills. The ability to handle confidential and sensitive information in an appropriate manner is critical. This position has on-the-job training within a fast-paced environment. We will provide guidance and direction on various HR processes and procedures. Coaching and feedback is provided to help you gain the necessary skills to be successful. Duties and responsibilities for this role include but are not limited to: -Running background checks and tracking results for new hires -Providing daily updates to managers, candidates, and recruiters -Communicating with various sources regarding missing and/or additional information needed -Working with the Employee Relations team on any escalations -Coordinating start dates changes with recruiters, onboarding relationship managers, data management, and payroll -Responding to DoveTail emails (our HR inquiry tracking system) in a timely manner -Working on ad hoc assignment and/or projects as requested -Maintaining a high standard of accuracy and attention to detail -Responding in a timely and helpful manner to all inquiries via phone and email -Explaining difficult or sensitive information when necessary Qualifications -Bachelors Degree required; HR-related degree preferred -1+ year(s) of relevant work experience; experience in HR role preferred -Desire to learn and to build a career in Human Resources -Excellent verbal and written communication skills in person, phone, and email -Must enjoy communicating with and assisting others -Strong relationship building skills and work ethic -Comfortable working in a team environment but also able to operate independently -Solid proficiency in Excel, Word, and PowerPoint -Experience with using HR tools & technology, such as applicant tracking systems and/or HRIS modules, is preferred EOE M/F/D/V If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811. Job Segment:Operations Manager, Payroll, HR, Information Systems, Operations, Finance, Human Resources, Technology