RBO Sales and Service Representative, Jostens Owatonna, Minnesota, United States - Position Title: RBO Sales and Service Representative, Jostens Location: Owatonna, MN Reports to: Area Supervisor Job Summary: This consumer-facing role directly supports the RBO (rep back office) initiative to provide back office sales and service support services to independent sales representatives, including inbound and outbound consumer phone calls, e-mails and online chat communications; order entry; consumer invoicing; and consumer payment processing. There is substantial emphasis on identifying and executing on opportunities to up-sell and cross-sell when interfacing with consumers. Job Responsibilities: Handle consumer requests by inbound/outbound phone, e-mail and chat communication relating to orders, status, requests, and general information. Customer service requests include expedites, changes, reworks, exchanges, status, billing questions and payments, etc. Respond telephonically or via e-mail or chat communications as necessary or appropriate. Research and handle complex issues such as incomplete or incorrect orders, order changes, and other issues related to providing a high level of service to consumers, sales representatives, and their support staff. Identify sales opportunities and actively pursue sales using skills in both cross selling and upselling techniques. This may include outbound telemarketing activity. Interface with plants and other departments to resolve questions and problems. Additional responsibilities and special projects. Qualifications: High school diploma or equivalent combination of education and experience At least 2 years experience providing direct customer support with demonstrated ability to provide a superior consumer experience Strong keyboarding skills and working level ability with standard MS Office applications Excellent phone, verbal and written communication skills Strong organizational and prioritizing skills and ability to handle multiple tasks Demonstrated detail orientation and accuracy in dealing with data and systems Ability to work both independently and as part of a team Ability to problem solve in a fast paced and ever changing environment Preferred - Fluent English/Spanish Bilingual (oral and written) skills Preferred - Knowledge and experience with Jostens Rings and Grad Products and Jostens order entry system Preferred - Three or more years of previous customer service experience utilizing sales management software and systems About Newell Brands: LIVE, LEARN, WORK, PLAY Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Jostens, Marmot, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. About Jostens: Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.